Senior Account Manager (US)

Socially Powerful; New York (NY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Hybrid way of working (3 days in the e

401(k) Retirement Plan

Job summary

Socially Powerful in the United States is seeking a Senior Account Manager to lead influencer and social campaigns across beauty, fashion, FMCG and tech brands. You will work closely with multi-disciplinary teams and client stakeholders to drive strategy, execution and reporting.

You will mentor junior teammates, manage end-to-end campaigns, present to clients, and help grow key accounts through proactive ideas.

Qualifications

• 3–5 years in brand or agency client services, handling high-profile clients.
• Passion for influencer and social media marketing.
• Ability to upsell ideas and present to stakeholders.
• Strong organization, manage multiple campaigns in fast-paced env.
• Calm under pressure with logical problem-solving.
• Excellent communication and stakeholder relationship skills.
• Experience leading campaigns with cross-functional teams.
• Experience mentoring junior team members.

Responsibilities

• Respond to briefs and coordinate teams to create bold creatives.
• Write proposals and pitches to bring strategy to life.
• Build client relationships and translate objectives into influencer selection.
• Oversee multiple campaigns, monitor progress and address issues.
• Provide regular updates and expert recommendations to clients.
• Present to stakeholders during pitches and reviews.
• Contribute to new business as part of the pitch team.
• Identify opportunities to grow accounts.
• Mentor junior team members.
• Ensure high standards in delivery.

Skills

Influencer marketing

Campaign management

Client relationship management

Presentation skills

Organisational skills

Team mentoring

Communication skills

Job description

Introduction
Socially Powerful is a global social media marketing agency offering bespoke, end-to-end services to our clients. Our rapidly growing team of creatives, strategists, designers, editors and account managers work together to create impactful content for our list of global brands, covering FMCG, fashion, beauty, and tech.

We are looking to expand our Accounts team within the US, and our agency is seeking an enthusiastic individual to be at the forefront of building our US team, delivering exceptional campaigns with our current and forthcoming clients.

About the role
Account Management sits at the heart of the agency, and as a Senior Account Manager, you will work closely with every department, as well as a variety of client-side stakeholders, to independently and proactively lead and support a range of exciting client accounts. You will become a trusted point of contact for clients, helping to deliver impactful social and influencer campaigns across a diverse portfolio of brands.

We are seeking a driven individual who is passionate about influencer and social media marketing and is ready to take the next step in their career. In this role, you will play a key role in managing the full lifecycle of influencer and social campaigns, from strategy and planning through to execution and reporting. You will collaborate with internal teams and clients to deliver exceptional work across a variety of industries, including beauty, fashion, FMCG and technology.

Alongside this, you’ll support and mentor junior team members, helping them to develop into well-rounded marketeers while continuing to grow your own client leadership and strategic skills.

Required Skills & Experience

• 3-5 years of experience working for a brand or in a client servicing role at an agency, dealing with high-profile clients. Experience working within the beauty industry is desirable.
• Genuine passion for influencer and social media marketing
• Experience upselling ideas to clients, and ability to present confidently to stakeholders at all levels, to ultimately grow accounts.
• Exceptional organisation and ability to independently manage multiple campaigns to an extremely high standard, in a fast-paced environment, while always maintaining an eye for detail.
• Ability to stay calm under pressure and deal with problems in a logical and efficient way.
• Excellent communication skills and the ability to tailor communication and build relationships with stakeholders at all levels, both internally and externally.
• Experience in all agency meetings and collaborating with different types of agencies.
• Demonstrable experience delegating and prioritising an ever-changing workload.
• Demonstrable experience as a project lead on sizable client accounts, coordinating members of the Accounts, Planning and Strategy teams to deliver impactful campaigns.
• Previous line management experience, with a track record of coaching, developing and supporting junior team members to grow their skills and confidence.

Key Responsibilities

• Responding to client briefs, coordinating members of the accounts team to develop bold and effective creatives that are informed by competitive and consumer trends to help achieve clients’ campaign objectives.
• Writing clear and impactful proposals and crafting persuasive pitches to bring to life our strategy, creatives, and recommendations.
• Building a rapport with clients to gain a thorough understanding of their business and objectives, translating this into a client briefing form and ensuring that all requirements are reflected in influencer selection and throughout the content creation process.
• Oversight of multiple campaigns simultaneously, liaising with your campaign teams constantly to stay up to date on the progress of each campaign and flagging any concerns or potential issues to the team as soon as possible, alongside suggested solutions.
• Sharing clear and thorough updates and reporting with clients regularly over email, phone calls and face-to-face meetings, while providing recommendations and expertise at every stage of the campaign.
• Presenting clearly and confidently to key stakeholders in pitches, kick-off meetings and post-campaign analysis meetings.
• Involvement in new business representing account management as part of the pitch team.
• Continual forward-thinking and proactive ideation of additional activity that Socially Powerful could propose to clients, based on a detailed knowledge of their business, objectives and upcoming focuses.
• Building strong relationships with your clients and proactively unlocking routes to grow the accounts you lead.
• Acting as a mentor and manager for junior team members, facilitating their learning and development, aiding their professional growth into well rounded marketeers.
• 14 days paid vacation, plus an additional day for your birthday
• Health, dental and vision insurance
• 401(k) Retirement Plan
• Hybrid way of working (3 days in the office)