Account Director, Client Experience

Power Digital Marketing; United States; Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Base salary + commission opportunities

Medical, Dental, Vision insurance

401(k) plan with employer matching

Unlimited Time Off

Paid Volunteer Time Off (VTO)

Work From Home stipend

Ongoing employee development programs

Quarterly awards and recognition

Job summary

A leading growth marketing firm is seeking an experienced Account Director to oversee client relationships, drive performance through integrated marketing strategies, and lead a talented team. With a focus on analysis and data-driven decisions, the ideal candidate will have a minimum of 8 years in digital marketing and be proficient with tools like Salesforce and Hubspot. This role offers a full-remote, in-office, or hybrid work environment with extensive employee benefits.

Qualifications

• 8+ years digital marketing experience in strategic planning and client services.
• Proven track record of delivering high customer satisfaction scores.
• Extensive experience with CRM or Marketing Operations platforms.

Responsibilities

• Drive performance through integrated marketing tactics across channels.
• Establish strong client relationships with monthly check-ins.
• Guide account teams with strategies to meet client objectives.

Skills

Strategic planning

Digital marketing

Customer relationship management

Data analysis

Leadership

Education

Bachelor’s Degree in Marketing, Communication or related discipline

Tools

Salesforce

Hubspot

Shopify

Job description

Join to apply for the Account Director, Client Experience role at Power Digital Marketing

Overview

We are a tech-enabled growth firm–at the intersection of marketing, consulting & data intelligence–igniting revenue and brand recognition for leading and emerging companies around the world. As a people-first firm, we value diversity in backgrounds and experiences. We strongly believe our people and culture are key to our success. Our vision is to be recognized as the most valued and respected private growth marketing firm in the world–with a scalable brand, culture and services. Our mission is to power the relentless pursuit of growth and redefine what’s possible through a team of growth-obsessed experts who demand innovation and results - driven by integrity, autonomy, and grit.

As a full-service growth marketing firm, we offer best-in-class services including SEO, Content Marketing, Paid Media, Social Media Marketing, Programmatic + CTV, Public Relations, Influencer Marketing, Email + SMS, Conversion Rate Optimization, Retail Marketing, and Creative. Here at Power Digital, we are hyper-focused on helping brands drive revenue growth and brand recognition, ultimately driving irrefutable value for our clients. At the heart of Power Digital is our proprietary technology, nova, which analyzes businesses through first-party data, simplifying investment planning for marketing and diligence in M&A—putting marketers in a strategic seat at the table and providing value in unparalleled ways. Managing billions in media, our dynamic team—of consultative marketers, creatives, analysts and technologists—challenge traditional ways of planning and measurement through meticulous testing and data science across each milestone of the customer journey.

A Day In The Life

As an Account Director, you’ll be responsible for working with clients in the B2B, Consumer Services, CPG/Retail, Fashion, Lifestyle/Ecommerce or Enterprise space. You’ll have a broad and varied background with hands‑on experience across many digital marketing channels and tools. This role will work to drive performance through integrated marketing tactics across paid, owned and earned channels. Through a deep understanding of the client’s business, the Account Director will guide and counsel clients on how marketing tactics can drive business outcomes. The Account Director will lead teams of highly-talented marketers by working closely to optimize their efforts and provide guidance, enforcing pivots when necessary. Additionally, you’ll demonstrate exceptional leadership by gaining trust and providing unmatched strategic insight to their account teams.

Key Responsibilities

• Employ AI technologies to enhance and optimize business processes
• Utilize and leverage Power Digital's Nova ecosystem as it relates to your department
• Establish strong client relationships by hosting monthly one‑on‑one check‑ins to gauge sentiment, solicit feedback and share additional opportunities
• Guide the account team with a comprehensive strategy across paid, owned and earned channels to meet or exceed client business objectives; demonstrate proficiency in media planning, including the connection of a client’s product, audience and media
• Leverage data and analytics to identify strategic opportunities; translate learnings into clear and concise reporting with actionable next steps
• Use overlapping datasets to find the truth and make better marketing decisions; prioritize business metrics to guide strategy, decisions and budgets; leverage platform or attribution metrics to inform tactical daily optimizations; use incrementality to validate when needed
• Lead the contract renewal strategy, presentation and proposal development alongside the Account Manager to extend client partnerships; review and analyze client contracts on a regular basis to ensure goals are on target
• Work with the Account Manager and the internal account team to identify additional strategies to improve performance and expand client partnerships
• Manage a diverse set of clients totaling a minimum of $175K in monthly recurring revenue
• Provide team coaching and development; deliver timely, specific feedback to account team members to up‑level existing client services
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed

Role Requirements

• Bachelor’s Degree in Marketing, Communication or related discipline
• 8+ years digital marketing experience in strategic planning, consumer insights, digital integration and client services, ideally in a digital or media agency
• Proven track record of delivering high customer satisfaction scores
• Extensive CRM or Marketing Operations platform experience required (e.g., Salesforce, Shopify, Hubspot)
• Experience speaking to business‑level metrics such as LTV:CAC, MER, etc.
• Campaign leadership skills for end‑to‑end campaign development including strategy, segmentation, targeting, etc. in a multi‑channel environment
• Ability to quickly build rapport and develop relationships with executive‑level points of contact
• Desire to work in a role that functions as both a marketing consultant and a business consultant for clients
• Highly dependable, self‑starter, high energy, positive attitude with good organization, and time management skills
• Entrepreneurial spirit with a passion for problem‑solving, continued learning, and personal development

Key Performance Indicators (KPIs)

• ETCR or Expansion to Churn Ratio (as established quarterly)
• MRR Closed Service Expansion Retainer per Month (as established quarterly)
• 8.8 Average Client NPS

Most Important Things (MITs)

• Team Coaching and Development
• Marketing Strategy, Development and Execution
• Client Retention and Client Revenue Growth

Benefits & Perks

• Base salary + commission opportunities
• Robust Medical, Dental, Vision insurance plans with up to 100% employer contribution towards employee monthly premium
• 401(k) plan - 4% employer contribution matching
• Unlimited Time Off available on day one
• Up to 4 hours per quarter for paid Volunteer Time Off (VTO) towards philanthropic endeavors
• Fully flex work environment: full‑remote, in‑office, or hybrid
• A one time $100 USD Work From Home (WFH) stipend automatically added to your first paycheck
• Employee Assistance Program (EAP)
• 12 observed United States national holidays + 2 mental health recharge days per year
• Unlimited opportunities for growth & leadership within a rapidly growing firm
• Ongoing employee development programs for personal and professional growth (Hedgehog and Vital 5s)
• Quarterly awards including prize money and recognition for outstanding performance
• Opportunities to be involved in company DEI initiatives

Power Digital’s people and culture are at the core of our success, which is why diversity in our team’s backgrounds and experiences are paramount. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who strive to make an impact inside and outside of the workplace. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility.

Please note that Power Digital does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted on our careers page at https://powerdigitalmarketing.com/company/careers/.