Account Director

Ladders; Menlo Park (CA); On-site; USD 225,000 - 250,000; Full time

Benefits offered by this job

401(k) plan with matching

Medical, Dental & Vision

Paid parental leave

Paid time off and holidays

Daily Pay

Job summary

Ladders, a leader in Real Estate & Construction, is seeking an Account Director to manage a global portfolio from Menlo Park, CA. This role emphasizes growth, service excellence, and efficient operations across a large-scale program while aligning with client expectations and internal teams. Location: Menlo Park, CA.

Compensation: $225,000–$250,000 annually. US-based candidates only, visa sponsorship unavailable.

Qualifications

• 10+ years of executive leadership experience in Facility Management and Commercial Real Estate.
• Proven success in driving global employee experience programs.
• Strong background in developing Integrated Facility Management solutions for large enterprise clients.
• Experience in hiring, training, and retaining large teams of 100+ in a client service setting.
• Proven ability to manage budgets effectively.
• Bachelor's degree; MBA or post-graduate studies preferred.

Responsibilities

• Create and implement a global account plan aligned with client expectations.
• Drive global account growth while articulating the value proposition.
• Develop trusted relationships with key clients through exceptional service.
• Oversee delivery of global programs focused on enhancing employee experience.
• Establish Standard Operating Procedures (SOPs) for account management.
• Hire the most qualified candidates for account positions.
• Develop actionable career plans for all direct reports.

Skills

Executive leadership

Global account growth

Client relationship management

Employee experience programs

Budget management

Education

Bachelor's degree

MBA or post-graduate studies preferred

Job description

For our client, we are seeking an Account Director to join the team of a leader in the Real Estate & Construction space.

This role will lead a global account relationship within a complex commercial real estate and facility management environment, with a strong focus on growth, service quality, and operational execution. The position will partner closely with clients and internal teams to shape account strategy, deliver integrated solutions, and strengthen employee experience programs. It will also play a key role in building trusted relationships, improving account processes, and supporting high-performing teams across a large-scale portfolio.

Location: Menlo Park, CA - US based candidates only, no visa sponsorship available

Compensation: $225,000 – $250,000 annually

Responsibilities

• Create and implement a global account plan aligned with client expectations
• Drive global account growth while articulating the value proposition
• Develop trusted relationships with key clients through exceptional service
• Oversee delivery of global programs focused on enhancing employee experience
• Establish Standard Operating Procedures (SOPs) for account management
• Hire the most qualified candidates for account positions
• Develop actionable career plans for all direct reports

Qualifications

• 10+ years of executive leadership experience in Facility Management and Commercial Real Estate
• Demonstrated success in driving global employee experience programs
• Strong background in developing Integrated Facility Management solutions for large enterprise clients
• Experience in hiring, training, and retaining large teams of 100+ in a client service setting
• Proven ability to manage budgets effectively
• Bachelor's degree; MBA or post-graduate studies preferred

Benefits

• 401(k) plan with matching contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.