Sr. Account Director

Cushman & Wakefield; New York (NY); On-site; USD 140,000 - 200,000; Full time

Job summary

Cushman & Wakefield is seeking a Sr. Account Director to manage the client relationship, set strategy, and lead a team of Directors and Sr. Managers within Global Occupier Services across multiple service lines.

You will oversee a revenue range of five to ten million dollars and ensure service delivery excellence and strong client experience. The role requires a minimum of 10 years in management, plus P&L and contract management experience, with the ability to develop talent and maintain

Qualifications

• Bachelor’s degree required.
• Master’s degree or MBA preferred.
• Minimum of 10 years at management level or other similar capacity.
• Experience in client, P&L and contract management.
• Experience managing an integrated services account across service lines.

Responsibilities

• Lead client relationships and set account strategy across multiple service lines.
• Develop and maintain strong client relationships and account governance.
• Oversee service delivery excellence and cross-functional collaboration.
• Manage account P&L, contract expansions and renewals.
• Develop talent, promote DEI, and partner with HR, Finance, Sourcing, Legal, Operations.

Skills

Leadership

Customer Relationship Management

Technical Skills

Organization Design & Management

Communication

Matrix Organization / Business Partner

Presentation Skills

Business Acumen

Education

Bachelor’s degree

Master’s degree or MBA preferred

Tools

MS Office Suite

Job description

Job Title

Sr. Account Director

Job Description Summary

The Sr. Account Director is a key role in C&W with responsibility to manage the client relationship while providing exceptional client service and delivering on all aspects of the contract. The Sr. Account Director sets the strategy for the account, establishes the goals and leads and manages a team of functional Directors and/or Sr. Managers with accountability for delivering outstanding results within their areas of responsibility.

Job Description

Job Description

Manages the day-to-day client relationship of one or more client accounts in multiple geographic regions within Global Occupier Services (GOS) across two or more service lines below:

1. Integrated Facility Management (including Engineering, EH&S, Sustainability, Supply Chain Mgt. etc.)

2. Project & Development Services

3. Transaction Management

4. Portfolio Administration

5. Portfolio and Workplace Strategy

The Sr. Account Director is typically responsible for between five and ten million dollars in revenue.

This position provides management across all aspects of the accounts including, but not limited to:

1. Service Delivery Excellence (including innovation, best practices etc.)

2. Client Experience & Relationship Management

3. Talent Management and Team Development

4. Financial Performance (including P&L, contract expansion / renewals etc.)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Obtain a thorough understanding of the client’s business goals and strategies to align real estate services
• with these objectives

• Implement the overall vision, strategy and measurement metrics to the applicable service lines
• Develop and maintain strong client relationships
• Implement and manage account governance process
• Provide disciplined contract management to meet superior delivery of all contract deliverables
• Identify existing and new opportunities for enhancing service solutions and capabilities
• Assist with risk mitigation and dispute resolution for client and C&W
• Actively manage and develop account talent in partnership with HR, including promotion of diversity, equity & inclusion, talent reviews, performance reviews, succession planning etc.
• Support collaboration and performance of all partners including Finance, HR, Sourcing, Legal, Operations, etc.
• Develop and maintain account P&L management, profitability and overall financial performance
• Contribute to the overall service and financial performance of C&W through effective cross-selling and relationship / contract expansion
• Ensure quantitative and qualitative analytics and evidenced-based decision making

KEY COMPETENCIES

• Leadership
• Customer Relationship Management
• Technical Skills
• Organization Design & Management Skills
• Communication (oral and written)
• Matrix Organization / Business Partner Skills
• Presentation Skills
• Business Acumen

IMPORTANT EDUCATION

• Bachelor’s degree required
• Master’s degree or MBA preferred

IMPORTANT EXPERIENCE

• Minimum of 10 years at management level or other similar capacity
• Experience in directly leading and managing teams, and managing people-managers
• Client, P&L and contract management experience
• Experience in the management of an integrated services account, including Integrated Facility Management, Project & Development Services, Transaction Management, Portfolio Administration and

Strategic Consulting.

In-depth understanding of the business impact of technical contributions

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to develop positive working relationships with agencies, local government officials, and business

community members

• Possess technical domain knowledge (one or more in IFM, PDS, TM, PA, SCON)
• Skilled in financial analysis and knowledge of financial concepts
• Ability to comprehend, analyze and interpret complex business documents
• Strong proficiency with MS Office Suite (MS Word, Excel and PowerPoint)

Ability for travel as required (up 20% of time)

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [e-mail]. Please refer to the job title and job location when you contact us.

INCO: “Cushman & Wakefield”