Account Director

Planit; Baltimore (MD); Hybrid; USD 90,000 - 120,000; Full time

Job summary

A creative agency seeks an experienced Account Director in Baltimore, MD, to lead key client accounts, ensure satisfaction, and manage multiple relationships. The ideal candidate will have at least 8 years in a related field, preferably within an agency, and possess strong interpersonal and financial skills. Experience in building materials is a plus. This role offers a dynamic environment with a focus on delivering exceptional results.

Qualifications

• Minimum of 8 years of related experience; agency experience preferred.
• Experience in the building materials industry strongly preferred.
• Strong interpersonal skills to foster positive relationships and build consensus among C-level executives.

Responsibilities

• Independently lead client accounts as the primary relationship owner.
• Interface regularly with key client stakeholders.
• Stay up to date on industry trends, challenges, and opportunities.

Skills

Interpersonal skills

Financial acumen

Communication skills

Critical thinking

Organization

Team building

Education

Bachelor's degree or equivalent business experience

Job description

Overview

Planit is seeking an Account Director to lead key accounts within our growing client roster. The Account Director role at Planit is responsible for owning all aspects of their client portfolio, inspiring the agency to deliver exceptional work, and achieving results for Planit and our clients. The Account Director sets the tone for each account and team member – a consummate thought leader and a valuable resource to clients and to Plan's internal team. An effective relationship builder and catalyst for driving sustainable growth. A stakeholder in account P&L.

Planit is a full-service agency that makes brands more compelling through undeniable science, great creative, and award-winning consumer experiences. This job post could rattle off a ton of things we do and create. But in the end, our clients don’t hire our list of service offerings, they hire our people. So we’ve tried very hard to create an environment where the best and the brightest want to come to work–and thrive–every day.

RESPONSIBILITIES

• Independently lead client accounts as the primary relationship owner on behalf of Planit
• Interface regularly with key client stakeholders, serving as a trusted partner and marketing advisor throughout the organization
• Stay up to date on industry trends, challenges, threats, and opportunities for all assigned clients
• Maintain client satisfaction and manage expectations while ensuring that the work is on strategy, on time, and on budget (a responsibility for all account management team).
• Constantly look for new opportunities and innovative solutions to offer clients for growth potential
• Partner closely with client leaders to understand business goals, marketing KPIs, and budgetary requirements in order to architect solutions that meet their needs
• Serve as a financial steward of client investment with Planit
• Uphold financial health across all assigned accounts, including project estimate/SOW development, invoicing, reconciliation, and P&L analysis, driving toward revenue and profit goals
• Competently and confidently orchestrate agency resources across multiple accounts to fulfil scoped deliverables
• Brief creative services and strategic services team members on all relevant information for new clients, new strategic initiatives and new integrated campaigns
• Collaborate with Traffic and Project Management teams to identify competing requirements and problem-solve to meet client needs
• Participate in weekly departmental staff meetings to keep senior leadership team apprised of client work status and overall team dynamics/health
• Provide weekly, quarterly and annual input on current and future account activity
• Execute, leads by example, quality standards set by senior leadership for the team and enforces adherence
• Demonstrate the ability to work in a dynamic environment through flexibility, resilience and a positive outlook
• Partner with the Director of Account Services in hiring, onboarding, managing, developing, and promoting team members
• Participate in new business pursuits as needed

QUALIFICATIONS

• Minimum of 8 years of related experience. Agency experience is preferred
• Experience in the building materials industry strongly preferred
• 3+ years of management experience
• Strong interpersonal skills to foster positive relationships and build consensus among C-level executives
• Financial acumen and comfortable managing large client budgets
• Excellent communication skills, both written and verbal
• Strong critical thinking skills to problem-solve effectively, lead independently, and adapt to change
• Detail-oriented with strong organizational skills
• Team builder
• Minimum of a bachelor’s degree or equivalent business experience preferred

PHYSICAL & WORK ENVIRONMENT

Planit is an office-first hybrid workplace. Local candidates strongly preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. The noise level in the work environment is usually moderate.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Advertising Services