Account Development Representative

Kids for the Future; Crestview Hills (KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Company-paid Life Insurance & AD&D

401(k) with company match

Paid Time Off + Paid Holidays

Employee Assistance Program (EAP)

Job summary

WOW is hiring two inside sales professionals to strengthen retention, re-energize inactive accounts, and fuel new business growth. You’ll drive outbound business-review calls with current and inactive accounts, spot usage trends, and surface upsell and reactivation opportunities using HubSpot.

You bring 1+ years in inside sales or customer service, comfort with high call volumes, and the ability to balance retention with new business.

Qualifications

• 1+ years in inside sales, account management, or customer service.
• Hands-on experience with HubSpot or similar CRM.
• Confident phone communicator — high call volume is comfortable.
• Organized, self-directed, and able to balance retention + new business.
• Must be located in Eastern/Central or Mountain/Pacific time zones.
• Familiarity with AI tools is a plus.

Responsibilities

• Drive outbound business-review calls with current and inactive accounts.
• Spot usage trends, identify at-risk or dormant accounts, and take action.
• Surface upsell, cross-sell, and reactivation opportunities with confidence.
• Capture call outcomes, next steps, and opportunity notes directly in HubSpot.
• Work targeted call lists to prospect and qualify net-new opportunities.
• Book qualified meetings for field sales/account management.
• Maintain a clean, accurate pipeline and activity log in HubSpot.
• Hit daily/weekly outreach targets.

Skills

Phone communication

Organizational skills

Self-directed

AI tools familiarity

Tools

HubSpot or similar CRM

Job description

Welcome to WOW! We are happy to have you apply!

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• Employee Type FT

Description

Role Overview:

We’re adding two high-impact ADRs to strengthen retention, re-energize inactive accounts, and fuel new business growth.

What You’ll Own:

Existing & Inactive Customer Business Reviews:

• Drive outbound business-review calls with current and inactive accounts.
• Spot usage trends, identify at-risk or dormant accounts, and take action.
• Surface upsell, cross-sell, and reactivation opportunities with confidence.
• Capture call outcomes, next steps, and opportunity notes directly in HubSpot.

New Business Development:

• Work targeted call lists to prospect and qualify net-new opportunities.
• Book qualified meetings for field sales/account management.
• Maintain a clean, accurate pipeline and activity log in HubSpot.
• Hit daily/weekly outreach targets.

What You Bring:

• 1+ years in inside sales, account management, or customer service (phone-heavy preferred).
• Hands-on experience with HubSpot or similar CRM.
• Confident phone communicator — high call volume doesn’t scare you.
• Organized, self-directed, and able to balance retention + new business activity.
• Must be located in either Eastern/Central or Mountain/Pacific time zones
• Familiarity with AI tools is a plus.

Benefits Snapshot:

• Company-paid Life Insurance & AD&D
• 401(k) with company match
• Paid Time Off + Paid Holidays
• Employee Assistance Program (EAP)
• Modern tech stack (HubSpot, Teams, AI tools, etc.)