Account Delivery Manager - IT Infrastructure

ProEdge Services; New Jersey; On-site; USD 110,000 - 170,000; Full time

Job summary

ProEdge Services seeks a strategic leader to drive P&L management in Infrastructure Management. The role requires guiding account delivery, ensuring high-quality service and operational excellence, and leveraging strong analytical skills to deliver business-aligned results.

The candidate will manage the infrastructure production support team, oversee middleware operations, and drive automation initiatives while collaborating with stakeholders to achieve project goals and maintain service

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in infrastructure management or project management are a plus
• Strong leadership and team management skills
• Ability to work collaboratively in a diverse and dynamic environment

Responsibilities

• Lead and manage the infrastructure production support team, ensuring timely and effective resolution of issues
• Oversee middleware operations, ensuring seamless integration and performance across systems
• Implement and manage automation processes to enhance operational efficiency and reduce manual intervention
• Develop and maintain strong relationships with key stakeholders, ensuring alignment on project goals and deliverables
• Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as needed
• Ensure compliance with industry standards and best practices in infrastructure management
• Drive continuous improvement initiatives to enhance service delivery and operational effectiveness
• Manage account delivery, ensuring that all client requirements are met and exceeded
• Collaborate with cross-functional teams to support infrastructure projects and initiatives
• Provide leadership and mentorship to team members, fostering a culture of collaboration and innovation

Skills

Infrastructure mgmt

Middleware integration

Automation tooling

Analytical problem solving

Stakeholder engagement

Team leadership

Education

Bachelor's degree in CS/IT

Certifications in infra management or PM

Tools

ITIL

DevOps tools

Job description

The ADMs will be responsible for P&L management in Infrastructure Management. This role requires a strategic leader who can manage account delivery effectively while ensuring high-quality service and operational excellence. The ideal candidate will possess strong analytical skills and a deep understanding of infrastructure management, with a focus on delivering results that align with business objectives

.Responsibilities

• :Lead and manage the infrastructure production support team, ensuring timely and effective resolution of issues
• .Oversee middleware operations, ensuring seamless integration and performance across systems
• .Implement and manage automation processes to enhance operational efficiency and reduce manual intervention
• .Develop and maintain strong relationships with key stakeholders, ensuring alignment on project goals and deliverables
• .Monitor and report on service performance metrics, identifying areas for improvement and implementing corrective actions as needed
• .Ensure compliance with industry standards and best practices in infrastructure management
• .Drive continuous improvement initiatives to enhance service delivery and operational effectiveness
• .Manage account delivery, ensuring that all client requirements are met and exceeded
• .Collaborate with cross-functional teams to support infrastructure projects and initiatives
• .Provide leadership and mentorship to team members, fostering a culture of collaboration and innovation

.Mandatory Skills

• .Strong knowledge of infrastructure management principles and practices
• .Experience with middleware technologies and their integration
• .Proficiency in automation tools and methodologies
• .Excellent problem-solving and analytical skills
• .Strong communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels
• .Demonstrated ability to lead and motivate teams in a fast-paced environment

.Preferred Skills

• :Familiarity with cloud infrastructure and services
• .Experience with ITIL or other service management frameworks
• .Knowledge of DevOps practices and tools
• .Understanding of cybersecurity principles and practices
• .Experience in project management methodologies

.Qualifications

• :Bachelor's degree in Computer Science, Information Technology, or a related field
• .Relevant certifications in infrastructure management or project management are a plus
• .Strong leadership and team management skills
• .Ability to work collaboratively in a diverse and dynamic environment