Account Coordinator - Post Repo (M-F, 8-5 CDT)

AFC Automotive Finance Corporation; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid vacation, personal, and sick time

Tuition reimbursement

Job summary

OPENLANE is seeking an Account Coordinator to deliver excellent customer support and maintain strong client relationships. You will handle accounts in our internal queue, support inquiries, and make outbound calls to customers and recovery vendors.

The ideal candidate has 1–2 years in customer service, finance, or automotive industries and strong written and verbal communication skills. This on-site role offers growth within a global organization.

Qualifications

• 1-2 years of customer service, finance, or automotive industry experience.
• High school diploma or equivalent (Bachelor's degree preferred).
• Ability to effectively manage accounts and provide exceptional customer service.
• Excellent written and verbal communication skills.

Responsibilities

• Manage and process accounts within PAR's internal queue to meet service levels.
• Support inbound inquiries from internal and external customers.
• Initiate outbound calls to customers and recovery vendors.
• Partner across departments to meet customer service levels.
• Provide clear, accurate, and complete information using the right tools and procedures.

Skills

Customer service

Account management

Communication

Education

High school diploma

Bachelor's degree preferred

Tools

Google Workspace

Job description

Who We Are:
At OPENLANE we make wholesale easy so our customers can be more successful.

We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.
We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.
And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values:
Driven Waybuilders. We pursue challenges that inspire us to build, create, and innovate.
Relentless Curiosity. We seek to understand and improve our customers’ experience.
Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.
Fearless Ownership. We deliver what we promise and learn along the way.

What We Offer:

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer-paid short-term disability, long-term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

We're Looking For:

We are seeking an Account Coordinator with experience in customer service and finance. You will be part of a dedicated team responsible for providing excellent customer support and maintaining strong client relationships. In this role, you will have the opportunity to use your skills in account management and communication. The ideal candidate will have 1-2 years of experience in customer service, finance, or the automotive industry.

You Are:

• Organized. You have excellent attention to detail and can effectively manage accounts and inquiries.
• Customer-oriented. You possess strong interpersonal skills and can provide exceptional service to internal and external customers.
• Tech-savvy. You are proficient in using computer systems and Google Workspace applications.

You Will:

• Manage and process accounts within PAR's internal queue to meet the company's service level agreements.
• Support inbound inquiries from internal and external customers.
• Initiate outbound calls to customers and recovery vendors.
• Partner across departments to meet customer service levels.
• Collect and provide clear, accurate, and complete information using the right tools and procedures.

Must-Have's:

• 1-2 years of customer service, finance, or automotive industry experience.
• High school diploma or equivalent (Bachelor's degree preferred).
• Ability to effectively manage accounts and provide exceptional customer service.
• Excellent written and verbal communication skills.
• Ability to work independently, and efficiently, and meet all internal and external time commitments.

Nice to Have's:

• Experience with web technology.
• Additional finance or automotive industry experience.

Compensation Range of

Hourly: $19.00 - $20.00 USD