Client Services Director- Minneapolis, MN

Canteen One; Minneapolis (MN); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Free office coffee

Pantry and snacks

Wellness programs

Paid time off

Volunteer time off

Job summary

Canteen One, part of Compass Group USA, seeks a Client Services Director to oversee the Client Team, ensuring client retention, growth, customer satisfaction and profitability. You will implement contractual obligations to deliver high-quality service and meet financial targets, while partnering with senior leadership on cross-functional issues.

You may own key accounts and coordinate with multiple teams to drive strategic account plans, new site implementations, and retention strategies.

Qualifications

• Bachelor's degree and 5+ years of account or client management experience.
• Strong leadership and communication skills with relationship management.
• Ability to plan strategically and analyze financial data.
• Ability to effectively present information to groups of managers, clients, and the public.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Experience with ERP systems (Oracle, PeopleSoft, SAP, JD Edwards) preferred.
• Experience with reporting tools (Business Objects, Crystal Reports) preferred.

Responsibilities

• Increase team's accountability and implement best practices.
• Establish and maintain senior client relationships.
• Manage contract scope and ensure compliance.
• Utilize latest concepts and methods for client advantage.
• Provide support to maximize service quality and client costs.
• Address client issues promptly and resolve dissatisfaction.
• Prepare ad hoc analyses for client reviews.
• Implement Strategic Account Plans for the business.
• Coordinate rollout of new sites or services.
• Coordinate Client Program across Canteen One teams.
• Develop account retention strategies with senior management.
• Drive financial targets and profitability for accounts.

Skills

Leadership

Communication

Relationship management

Strategic planning

Financial analysis

Presentation skills

MS Office

Operations in food service

ERP systems

Reporting tools

Education

Bachelor's Degree

Tools

ERP systems

Job description

Starting pay: 110,000.00- 120,000.00

Let's talk about Canteen One!

We are the national account management arm for Canteen, the largest and most experienced food and retail service company in the United States. We help our clients take the best breaks possible by providing unique and customized office coffee, vending, market, and pantry programs from coast-to-coast.

Let's talk about Perks!

At our North Loop Minneapolis office, we have an awesome office environment filled with perks! Free office coffee and pantry - One block from light rail transit- Dress for your Day - Canteen Avenue C (market) & Foodsby food delivery - Sporting event tickets frequently raffled off - Paid time off to volunteer for corporate sponsored events - Wellness programs ... you get the idea!

Let's talk about Opportunity!

As part of Compass Group USA, the 6th largest employer in the world and leader in food service and support services, Canteen One provides you with an opportunity to work with Fortune 500 companies, and become part of a diverse team committed to attracting, retaining, and developing top level talent. If you are passionate about a customer-first, always friendly approach, we think you'll fit right in!

Canteen One offers a variety of career opportunities, including:

• Customer Service
• Accounts Receivable / Consolidation Services
• Finance / Accounting
• Client & Account Management
• Vendor Relations / Operations
• Information Technology

great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar.

Job Summary

As a Client Services Director you will directly oversee Canteen One's Client Team to ensure client retention, growth, customer satisfaction and profitability. The successful leader will be directly responsible for implementing the contractual obligations to ensure high quality service is offered to our clients and customers, thereby achieving the financial targets set for the business. In addition, you will work with Canteen One senior leadership on interrelated department issues and projects and may also retain direct ownership of key clients.

Essential Duties & Responsibilities

• Increase team's accountability, develop and implement best practices, properly handle industry needs and effectively handle change management
• Establish and maintain senior client relationships
• Establish appropriate communication level with clients to enable effective implementation and joint monitoring of the contract; manage all aspects of the contract to ensure compliance
• Ensure that newly developed concepts, latest technology and methods are utilized to the client's best advantage
• Provide support service consultation to maximize level of service, quality and to help clients reduce their costs
• Solve as expeditiously as possible any problem and solve any client dissatisfaction issues
• Prepare ad hoc analyses for client reviews and presentations
• Implementation of a Strategic Account Plan for the business
• Ensure smooth implementation of any new sites or services where appropriate
• Coordinate the implementation of the Client Program with appropriate Canteen One teams
• Facilitate existing and new business proformas and overall financial summary of business
• Lead in developing account retention strategies with client senior management
• Joint accountability for the financial targets set for the account(s) both in growth as well as achievement of the bottom line
• Ensure achievement of group and client financial requirements

Qualifications

• Bachelor's Degree along with a minimum of five years of account or client management experience required
• Proven account retention required
• Strong leadership skills required
• Strong communication and relationship management skills required
• Ability to plan strategically and analyze financial data required
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• A high level of proficiency in Microsoft Word, Excel, and PowerPoint required
• Experience in operations and food service is strongly preferred
• Experience managing large programs that involve strategic planning and project implementation preferred
• Experience with an ERP system (i.e. Oracle, PeopleSoft, SAP, JD Edwards) preferred
• Reporting tool experience (i.e. Business Objects, Crystal Reports) preferred

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Associates at Canteen One are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023_WageTransparency_CanteenOne.pdf

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/