Account Coordinator | Involved Media | NYC

AMS; New York (NY); On-site; USD 41,000 - 51,000; Full time

Benefits offered by this job

Medical, dental, vision

401k

Paid time off

Learning opportunities

Job summary

AMS is seeking an Account Coordinator to support cross-channel campaigns across linear TV, OTT/CTV, and digital. This role is ideal for an organized, detail-oriented professional early in their media career, eager to learn and grow within client services and media strategy.

Responsibilities include executing day-to-day processes, managing plans and reports, coordinating with internal teams, and supporting optimization efforts while building strong client relationships.

Qualifications

• 1–2+ years of experience in customer service, marketing, advertising, or a related field preferred.
• Strong organizational and project management skills.
• Interest in performance or digital media; prior experience is a plus.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Responsibilities

• Execute day-to-day operational processes to ensure client deliverables are completed accurately and on time.
• Manage project plans, timelines, weekly status documents, meeting recaps, and media briefs.
• Partner with internal cross-functional teams to understand client goals and key performance metrics.
• Work closely with analytics and media teams to identify root causes of performance trends and support optimization efforts.
• Prepare campaign insights reporting, including analysis and research leveraging first-party and/or third-party data.
• Support campaign setup, creative execution, ad trafficking, and ongoing campaign management in alignment with established workflows.
• Handle weekly and monthly invoicing in partnership with the finance team, ensuring accuracy and timeliness.
• Develop positive working relationships with clients, internal stakeholders, and external partners.
• Contribute ideas to improve internal processes and workflows as needed.
• Maintain high standards of customer service, operational excellence, and attention to detail across all assigned accounts.

Skills

Organizational skills

Project management

Communication skills

Time management

Attention to detail

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

About the role

Are you highly organized, detail-oriented, and eager to build your career in media and marketing? Involved Media is looking for an Account Coordinator to support the execution of cross-channel campaigns across linear TV, OTT/CTV, and digital.

This is an ideal opportunity for someone early in their media career who is excited to learn quickly, take ownership of projects, and grow within client services or media strategy.

As an Account Coordinator:

• You are organized, meticulous, and reliable—projects stay on track because you’re managing the details.
• You understand how your day-to-day tasks connect to broader client goals and campaign performance.
• You proactively follow up on open items and ensure nothing falls through the cracks.
• You are eager to learn agency processes and develop a strong foundation in media operations and reporting.
• You build strong, professional relationships with internal teams, clients, and external partners—becoming a trusted and responsive point of contact who communicates clearly and collaborates effectively.
• You anticipate client and team needs by thinking from their perspective, proactively identifying next steps, potential gaps, and opportunities to add value before being asked.

What you’ll do

• Execute day-to-day operational processes to ensure client deliverables are completed accurately and on time.
• Manage project plans, timelines, weekly status documents, meeting recaps, and media briefs.
• Partner with internal cross-functional teams to understand client goals and key performance metrics.
• Work closely with analytics and media teams to identify root causes of performance trends and support optimization efforts.
• Prepare campaign insights reporting, including analysis and research leveraging first-party and/or third-party data.
• Support campaign setup, creative execution, ad trafficking, and ongoing campaign management in alignment with established workflows.
• Handle weekly and monthly invoicing in partnership with the finance team, ensuring accuracy and timeliness.
• Develop positive working relationships with clients, internal stakeholders, and external partners.
• Contribute ideas to improve internal processes and workflows as needed.
• Maintain high standards of customer service, operational excellence, and attention to detail across all assigned accounts.

Qualifications

We’re seeking an enthusiastic, detail-oriented, and self-motivated professional who thrives in a fast-paced environment and is passionate about marketing and media. Strong communication and time management skills are essential, along with a natural curiosity and desire to grow.

• 1–2+ years of experience in customer service, marketing, advertising, or a related field preferred.
• Strong organizational and project management skills.
• Interest in performance or digital media; prior experience is a plus.
• Strong written and verbal communication skills.
• Ability to manage multiple projects and deadlines simultaneously.
• Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word).

Supervisory Responsibilities

This position does not have direct reports but may provide collaborative oversight on assigned projects and support senior team members across campaigns.

Travel

This position may require occasional travel for client meetings or internal team collaboration.

About AMS

AMS is a global media solutions company built on growth for the brands we serve and the people who power us.

Across our brands Active International, XACTV, and Involved Media, we connect talent, technology, and insight to help leading companies grow.

Recognized globally as a Great Place to Work, we invest in our people with the same care, curiosity, and long-term commitment we bring to our clients.

Why You’ll Love Working Here:

• A culture that values creativity, collaboration, and care
• Opportunities to learn, grow, and lead across brands and markets
• Regular in-office collaboration that fuels connection and innovation
• Recognition that celebrates your impact
• We grow together. Your growth drives our success.

Unfortunately, we are unable to sponsor or take over sponsorship of an employment Visa at this time.

The salary for this role is $46,000. The successful candidate’s salary will depend on the actual ranges of current employees in the subject position, market considerations, budgetary considerations, geography, as well as the candidate’s skill set, level of experience, and qualifications. AMS offers a very competitive benefits package inclusive of medical coverage, dental, vision, disability, 401k, paid time off, community engagement opportunities, great colleagues, and great learning opportunities.