Account Coordinator - Hotels (remote)

Short; Waterloo (IA); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) plan

Paid Time Off

Job summary

Short’s Travel Management is seeking an Account Coordinator for STM-Stay to support hotel proposals, negotiations, and vendor relationships. This role may work remotely and requires strong organizational and communication skills, with a focus on hospitality and customer service excellence.

Ideal candidates have an associate degree and experience in hospitality; bachelor’s degree preferred. The position offers a competitive salary and comprehensive benefits in a team-oriented environment.

Qualifications

• Associate degree or higher; bachelor’s preferred.
• Experience in hospitality, hotel customer service or hotel management is desirable but not required.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication and interpersonal skills.
• Self-starter with the ability to focus on goals with minimal direct supervision.

Responsibilities

• Assist Account Executives and Managers with core sales support and hotel relations.
• Help build productive relationships with hotels to ensure timely proposals and bids.
• Be a team player, cross-train as needed, dependable and flexible.
• Support tasks outside the typical scope for client or company benefit.

Skills

Hospitality experience

Customer service

Organizational skills

Communication skills

Self-starter

Education

Associate degree

Bachelor’s degree preferred

Tools

Microsoft Office Suite

Salesforce

Cvent

Job description

Description

Short’s Travel Management, a leading provider of NCAA Athletic travel for collegiate athletics has a immediate opening for an Account Coordinator with it’s hotel department, STM-Stay. We have a great team culture where we genuinely enjoy who we work with. So if you have hotel, hospitality or customer service experience, this may be a great fit for you! This position may work remotely.

Job Purpose:

An Account Coordinator for STM-Stay, you are responsible for assisting Account Executives and Managers with support of ongoing business sales and hotel relationships. This position may work remotely.

Essential Functions:

• Assists Account Executives and Managers with core functions and competencies as they relate to the review and management of hotel proposals and negotiations.
• Assists with building strong, productive relationships with hotel vendors and hotel sales managers to ensure prompt receipt of proposals and bids.
• Demonstrates the ability to be a good team player; available for cross training utilization, dependable and reliable; is flexible with the ability to multi-task.
• We are a team at Short’s Travel Management and as such, you may be expected to assist with or handle tasks outside of your typical position scope for the benefit of our clients or company.

Requirements

Qualifications:

• Associate degree, Bachelor’s degree preferred
• Experience with hospitality, hotel customer service and hotel management desired but not required
• Strong organizational skills & attention to detail
• Excellent written and oral communication and interpersonal skills
• Self-starter with ability to focus on goals without constant direct leadership

Technical Skills:

• Proficient with Microsoft Office Suite
• Experience with Salesforce or Cvent desired but not required

Compensation & Available Benefits:

• Competitive salary commensurate with experience
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• 401(k) plan
• Paid Time Off

Short’s Travel Management (STM) is a family-owned, women-owned, private corporation. We are sports travel experts specializing in team travel, recruiting travel, group hotels, bus charters and air charters servicing hundreds of athletic departments each year. STM’s mission is to enhance the experience of getting there, being there, and coming home. When you win, we all win!

The STM team strives to drive innovation, provide excellent service, and display teamwork, passion and dedication throughout the lifetime of our relationships. STM works with clients to customize travel programs to create efficiencies and maximize the value of our products and services.

Short’s Travel Management is an EOE employer.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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