Account Coordinator

Atrium Staffing; Princeton (NJ); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium Staffing supports a leading specialty chemical client seeking an Account Coordinator to handle order-to-fulfillment for a large customer base and provide exceptional customer service.

The role emphasizes accurate order processing, coordination with production and logistics, and timely delivery updates to customers, with a focus on compliance and cross-functional collaboration.

Qualifications

• 2-3 years of customer service experience; chemical industry background preferred.
• Strong verbal and written communication; professional phone/email interaction.
• Experience with SAP or similar business systems.
• Proficiency in Microsoft Office.
• Highly organized with attention to detail and ability to meet deadlines.
• Self-motivated and adaptable in a fast-paced environment.

Responsibilities

• Process and manage customer orders for accurate fulfillment.
• Coordinate with production, logistics, and import to meet delivery needs.
• Communicate order status and delivery updates to customers.
• Respond to inquiries and special requests with high level of service.
• Provide pricing information, product documentation, samples, and proof of delivery as needed.
• Collaborate with transportation partners to arrange shipments.
• Maintain customer records, complaints, forecasts, and KPIs; escalate as needed.
• Assist sales with account setup, leads, and order insights while adhering to safety/compliance.

Skills

Customer service

Communication

Attention to detail

Adaptability

Self-motivation

Education

High School Diploma

Associate degree preferred

Tools

SAP

Microsoft Office

Job description

Client Overview:

We are a leading specialty chemical company that develops innovative ingredients and solutions, helping customers enhance product performance and differentiate their brands in competitive markets. Our client is seeking an Account Coordinator to join their team.

Salary/Hourly Rate:

$22/hr

Position Overview:

The Account Coordinator is responsible for delivering exceptional customer support and managing the order-to-fulfillment process for a large customer base, ensuring accurate order processing and timely delivery coordination.

Responsibilities of the Account Coordinator:

• Process and manage customer orders, ensuring accuracy and timely fulfillment.
• Coordinate with production, logistics, and import teams to meet customer delivery requirements and resolve scheduling issues.
• Communicate order status, shipment progress, and delivery updates to customers, proactively addressing any changes or delays.
• Respond to customer inquiries and special requests while delivering a high level of customer service.
• Support customers and sales teams by providing pricing information, product documentation, samples, and proof of delivery as needed.
• Collaborate with transportation and logistics partners to arrange shipments and ensure on-time delivery performance.
• Maintain customer records, complaints, forecasts, and key performance data, escalating issues to management when appropriate.
• Partner with sales and cross-functional teams by providing account setup support, sales leads, order insights, and other administrative assistance while adhering to company safety and compliance standards.

Required Experience/Skills for the Account Coordinator:

• 2-3 years of customer service experience; chemical industry background preferred.
• Strong verbal and written communication skills, with the ability to interact professionally by phone and email.
• Proficiency in Microsoft Office applications.
• Experience using SAP or similar business systems.
• Highly organized with strong attention to detail and the ability to meet deadlines.
• Self-motivated, adaptable, and able to work effectively in a fast-paced environment.

Preferred Experience/Skills for the Account Coordinator:

• Chemical industry background preferred.

Education Requirements:

• High School Graduate required.
• Associate degree preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).