Account Coordinator

Boundless; Saint Paul (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid vacation, sick, and personal time

401(k) with matching

Cool swag!

Job summary

Boundless is seeking an Account Coordinator to support the Account Executive team with administrative and business tasks across sales programs.

You will coordinate orders, oversee fulfillment, assist with billing, and produce regular reports while collaborating with internal teams and suppliers to keep projects on track and customers satisfied.

Qualifications

• Promotional products industry or sales order coordinating experience preferred.
• Strong customer service skills and adaptability to different personality types.
• Quick learner with strong organizational and time management skills, plus attention to detail.
• Excellent communication and listening skills.
• Strong computer skills and knowledge of Microsoft Office programs (Outlook, Word, Excel).
• Ability to work in a fast-paced, changing environment and meet tight deadlines.
• Knowledge of ASI ProfitMaker, Salesforce and/or NetSuite a plus.

Responsibilities

• Coordinate order entry, proofing, tracking, and on-time shipping for assigned accounts.
• Collaborate with Account Executive and teams to answer questions and ensure accurate client billing.
• Provide and manage ongoing reports for accounts and client review.
• Document supplier fulfillment discrepancies and coordinate with warehouse staff on timing.
• Support accounts with administrative tasks and project detail gathering.
• Maintain website updates for key accounts and respond to client needs.
• Provide backup support for other sales teams and assist with new hire training when needed.

Skills

Customer service

Organizational skills

Communication skills

Problem solving

Time management

Tools

ASI ProfitMaker

Salesforce

NetSuite

Microsoft Office

Job description

Boundless is looking for an Account Coordinator who will be responsible for providing an Account Executive team and their broad sales programs with administrative and general business support. They will be responsible for the overall comprehensive customer service functions and support for the specific customers assigned.

Essential Functions

• Effectively collaborate with Account Executive, internal team, and suppliers on a regular basis to ensure smooth order coordination and fulfillment
  • Enter and review orders, verify details, facilitate order proofing, track statuses, and ensure orders are shipped and arrive as scheduled
• Effectively collaborate with immediate team members, supervisor, and other departments on a regular basis to answer general questions, resolve issues, and ensure accurate client billing
• Perform all support and order coordinating functions for assigned Account Executive
• Work with suppliers with virtual specs, apparel mock-ups
• Properly document all supplier fulfillment discrepancies
• Provide and manage ongoing reports
• Provide effective administrative support as needed
• Work with Account Executive and team to gather project detail
• Coordinate projects with warehouse personnel to ensure the project will be completed on time and according to the specific requirements
• Function as inside contact for Key accounts - maintain website with changes in product, employee base, access, etc., and work closely with Account Executive and client to ensure timely responses
• Provide backup support for other sales teams and assist with new hire training when needed

Job Specifications

• Promotional products industry or sales order coordinating experience preferred
• Quick learner, with strong organizational and time management skills, as well as attention to detail
• A proven problem-solver and skilled negotiator
• Strong customer service skills and adaptability to different personality types
• Excellent communication and listening skills
• Strong computer skills and knowledge of Microsoft Office programs (incl. Outlook, Word, and Excel).
• Ability to work in a fast-paced constantly changing environment and meet tight deadlines
• Knowledge of ASI ProfitMaker, Salesforce and/or NetSuite a plus

Other Specifications

• Work schedule for this position is Mon - Fri, 8AM - 5 PM CST
• Position will report to MN office 3 days per week with 2 days optional remote work

Benefits & Perks

• Medical, dental and vision insurance
• Paid vacation, sick, and personal time
• 401(k) with matching
• Cool swag!

At Boundless we welcome all applicants regardless of gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, pregnancy status, veteran status, or any other differences.

About Boundless Network:

Its an exciting time of growth and development at Boundless, as we are acquiring other like-minded branded merchandise distributors while remaining steadfast in our commitment to providing excellent customer and employee service on an evolving technology stack. We are proud of our enviable culture built on strong core values, a pioneering mindset, a people-first mentality, and a fun yet high-achieving work environment that celebrates each others wins. We also offer full comprehensive health care benefits, paid vacation, and matching 401k.

• Inc. 5000's List of America's Fastest Growing Companies
• 2025 PPAI Best Places to Work
• Top 20 ASI and PPAI Distributor