Account Coordinator

Carter Express, Inc.; Laredo, Northern (TX, KY); Hybrid; USD 42,000 - 62,000; Full time

Job summary

Carter LOGISTEED Express, Inc. in Laredo, TX is seeking a Toyota Specialist to join our logistics team.

You will manage customer relationships across order channels, own freight by creating and tracking orders, and provide proactive solutions to meet customer expectations. This full-time role requires a high school diploma, strong written and verbal communication, and the ability to work in a fast-paced environment.

Qualifications

• Requires a high school diploma or GED; college degree preferred.
• Experience in transportation and customer service is a plus.
• Strong written and verbal communication; ability to operate in a high-stress environment.

Responsibilities

• Retain working knowledge of transportation systems after training.
• Initiate contact with carriers and customers when appropriate.
• Facilitate communication between carriers and customers.
• Organize and track freight on an appropriate time schedule.
• Communicate events through management channels.
• Prepare professional communications across media.
• Support network-wide best practices and adapt to process changes.
• Provide hands-on support during peak times or absences.
• Collaborate with peers to standardize processes across the network.
• Work to develop proactive solutions within the logistics network.

Skills

Customer service

Communication skills

Problem solving

Team player

Education

High School Diploma or GED

College degree preferred

Tools

Microsoft Word

Excel

Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional Laredo, TX, US

JOB DESCRIPTION

Toyota Specialist

Department:

Logistics

Job Status:

Full-Time

Reports to:

Logistics Manager

POSITION SUMMARY

As a member of the customer service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of the freight by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Retain working knowledge of transportation systems after initial training
• Initiate contact with carriers and customers when appropriate
• Facilitate complete and thorough communication between carriers and customers
• Organize and track freight on an appropriate time schedule
• Effectively communicate an elevate events through management channels
• Compose office appropriate communication through a variety of media
• Continue proactive solutions within the network
• Provide hands on support during the absence of other team members or during peak times
• Work with peers to develop best practices that are shared across all field office networks
• Adapt to a changing process, while working towards standardization

EDUCATION:

High School Diploma or GED required. College degree and/or 1 year of transportation and customer service experience.

EXPERIENCE:

Must have strong written and verbal communication abilities as well as excellent problem analysis skills. Must be able to work in a high stress environment with the ability to adjust to continuous changing priorities. Must be professional with a positive attitude.

SUPERVISORY RESPONSIBILITIES:

None

COMPUTER SKILLS

Proficiency in Microsoft programs such as Word, Excel, and Outlook email required. Must have the ability to learn new programs as necessary.

OTHER REQUIREMENTS:

Bilingual (Spanish and English) speakers preferred. Solid work history and willingness to successfully function in a team environment.

WORK ENVIRONMENT:

This position is an office position within our Crossdock facility. You will have access to our Crossdock thus will need to follow all correct and proper PPE requirements set for entering the dock area. Such as but not limited to, wearing a reflective vest, shirt, or jacket, and steel toe shoes or shoe coverings.

=At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.