Account Coordinator

Carter LOGISTEED Logistics; Laredo (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Carter LOGISTEED Logistics in Laredo, TX is seeking a Toyota Specialist to join the logistics team. You will manage customer relationships across order channels, own freight from creation to tracking, and provide proactive solutions to meet customer expectations.

The role requires solid communication skills, experience in transportation or customer service, and proficiency with Microsoft Office. Bilingual Spanish/English is preferred, and you will work in a Crossdock facility following PPE rules.

Qualifications

• High School Diploma or GED required; college degree and/or 1 year of transportation and customer service experience preferred.
• Strong written and verbal communication abilities; able to work in a high stress environment with changing priorities.
• Proficiency in Microsoft Word, Excel, and Outlook; ability to learn new programs as necessary.
• Bilingual (Spanish and English) preferred.

Responsibilities

• Manage customer relationships through multiple channels of the order process.
• Own freight by creating and tracking orders and anticipate problems.
• Communicate effectively between carriers and customers and provide proactive solutions.
• Maintain organized freight tracking and adapt to changing processes.

Skills

Customer service

Communication skills

Bilingual (Spanish/English)

Microsoft Office

Education

High School Diploma or GED

College degree and/or 1 year of transportation and customer service experience

Tools

MS Word

MS Excel

MS Outlook

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional Laredo, TX, US

4 days ago Requisition ID: 2118

JOB DESCRIPTION:Toyota Specialist

Department: Logistics Job Status: Full-Time Reports to: Logistics Manager

POSITION SUMMARY

As a member of the customer service team, you will be accountable for managing customer relationships through many channels of the order process. You will take complete ownership of the freight by creating and tracking orders, anticipating problems, and providing creative solutions to exceed customer expectations.

ESSENTIAL DUTIES and RESPONSIBILITIES

• Retain working knowledge of transportation systems after initial training
• Initiate contact with carriers and customers when appropriate
• Facilitate complete and thorough communication between carriers and customers
• Organize and track freight on an appropriate time schedule
• Effectively communicate an elevate events through management channels
• Compose office appropriate communication through a variety of media
• Continue proactive solutions within the network
• Provide hands on support during the absence of other team members or during peak times
• Work with peers to develop best practices that are shared across all field office networks
• Adapt to a changing process, while working towards standardization

EDUCATION:

High School Diploma or GED required. College degree and/or 1 year of transportation and customer service experience.

EXPERIENCE:

Must have strong written and verbal communication abilities as well as excellent problem analysis skills. Must be able to work in a high stress environment with the ability to adjust to continuous changing priorities. Must be professional with a positive attitude.

SUPERVISORY RESPONSIBILITIES:

None

COMPUTER SKILLS

Proficiency in Microsoft programs such as Word, Excel, and Outlook email required. Must have the ability to learn new programs as necessary.

OTHER REQUIREMENTS:

Bilingual (Spanish and English) speakers preferred. Solid work history and willingness to successfully function in a team environment.

WORK ENVIRONMENT:

This position is an office position within our Crossdock facility. You will have access to our Crossdock thus will need to follow all correct and proper PPE requirements set for entering the dock area. Such as but not limited to, wearing a reflective vest, shirt, or jacket, and steel toe shoes or shoe coverings.

At Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic. Carter LOGISTEED Express, Inc. | Carter LOGISTEED Logistics, LLC. hires and promotes individuals solely based on qualifications for the position to be filled and business needs.