Account Coordinator

Moore; Lanham (MD); Hybrid; USD 42,000 - 55,000; Full time

Benefits offered by this job

Healthcare benefits

Paid time off

Job summary

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across platforms. The Account Coordinator will support nonprofit campaigns, ensuring high-quality, timely delivery with cross-team collaboration.

The hybrid role is based in Lanham, MD, focusing on direct mail and digital strategies, donor cultivation, and workflow management for multiple client accounts.

Qualifications

• 1–2 years of nonprofit or agency experience preferred.
• Bachelor’s degree from an accredited college or university.
• Project management software experience preferred.
• Ability to work in a team environment to meet client fundraising goals.

Responsibilities

• Initiate and complete day-to-day responsibilities to efficiently support assigned client accounts.
• Oversee direction, coordination, implementation, and completion of client projects to meet deadlines.
• Develop and maintain detailed project timelines and schedules for direct mail and digital accounts.
• Facilitate the creative/production process, including initiation, scheduling, status updates and approvals.
• Manage scope changes, prioritization, and schedules, and update accordingly.
• Assist with data entry of fundraising costs and segmentation for clients.

Skills

Nonprofit experience

Project management

Teamwork

Attention to detail

MS Office

Education

Bachelor's degree

Tools

Project management software

Job description

Brief Description

As the Account Coordinator, you will be responsible for supporting the execution of direct mail/digital marketing and fundraising strategies for our various nonprofit clients. You will participate in creating and implementing campaigns to acquire, cultivate, and solicit donors. You will also ensure the effective and efficient workflow of multiple client projects through account team collaboration, ensuring the high quality and timely delivery of client campaigns.

This is a hybrid position out of our Lanham, MD office.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Initiate and complete the required day-to-day responsibilities necessary efficiently support assigned client account(s) ensuring attention to the detailed requirements of the account and meeting commitments as required.
• Oversee the direction, coordination, implementation, and completion of all assigned client projects, ensuring that projects are delivered on time.
• Work with team to develop and maintain detailed project timelines and schedules for clients for assigned direct mail and digital accounts.
• Facilitate the overall creative and production process- including initiation, scheduling, status updates, and approval process.
• Manage and monitor changes in scope, prioritization, and schedules, and implement new or modified schedules in response.
• Manage creative and budget approval process ensuring that all required team members have reviewed and approved projects continuously throughout the project life cycle.
• Perform data entry of client fundraising costs and segmentation, keeping client information up to date.
• Assist with weekly internal status updates for the client.
• Help to coordinate activities of off-site agencies, database suppliers, list brokers, and vendors
• Serve as a backup point of contact for issues or activities for clients as assigned.
• Conduct research on behalf of client mission and new outreach campaigns.
• Will research and report on industry trends that can be used in forecasting future direct-marketing needs.

Your Profile:

• 1-2 years of experience in a nonprofit or agency environment preferred.
• Bachelor’s degree (BA or BS) or equivalent from an accredited college or university.
• Project management/ project management software experience preferred.
• Ability to work in a team environment to meet client fundraising goals.
• Attention to detail and strong organizational and time management skills are vital to success in this position.
• In-depth understanding of process, workflow, and project management best practices.
• Ability to handle multiple projects; a resourceful self-starter who can take initiative to learn direct response marketing and the assigned client account details.
• Ability to adapt to change and prioritize constantly shifting opportunities.
• Strong oral and written communication skills.
• Proficiency with Microsoft Word, Excel, and PowerPoint and basic understanding of analytics.
• Ability to think critically and develop creative solutions.

How We’ll Support You:

• Join the largest marketing and fundraising company in North America serving the nonprofit industry where we prioritize innovation and professional growth.
• Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.

Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.