Account Coordinator

DeKalb Health; Lanham (MD); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Moore is a data-driven CXM company delivering accelerated growth for nonprofit clients through integrated supporter experiences across channels. The Account Coordinator will support direct mail and digital fundraising campaigns, coordinate timelines, and ensure on-time delivery with cross-functional collaboration.

This role is hybrid, based in the Lanham, MD office. Candidates should have 1–2 years in nonprofit/agency settings and a Bachelor’s degree, with project management software experience

Qualifications

• 1–2 years of experience in a nonprofit or agency environment preferred.
• Bachelor’s degree (BA or BS) from an accredited college or university.
• Project management software experience preferred.
• Ability to work in a team environment to meet client fundraising goals.

Responsibilities

• Support execution of direct mail and digital fundraising campaigns for nonprofit clients.
• Coordinate project timelines and schedules for assigned campaigns.
• Oversee direction, coordination, implementation and completion of client projects to ensure on-time delivery.
• Facilitate the creative and production process, including initiation, scheduling, status updates, and approvals.
• Manage scope changes, prioritization and schedule adjustments as needed.
• Assist with data entry of fundraising costs and segmentation where applicable.
• Provide weekly internal status updates and coordinate with off-site agencies and vendors.

Skills

Project management

Team collaboration

Attention to detail

Time management

Multitasking

Education

Bachelor's degree

Tools

Project management software

Job description

• Job Category Account Management, Client Services, Project Management
• Employee Type Full-Time Regular

Description

As the Account Coordinator, you will be responsible for supporting the execution of direct mail/digital marketing and fundraising strategies for our various nonprofit clients. You will participate in creating and implementing campaigns to acquire, cultivate, and solicit donors. You will also ensure the effective and efficient workflow of multiple client projects through account team collaboration, ensuring the high quality and timely delivery of client campaigns.

This is a hybrid position out of our Lanham, MD office.

Moore is a data-driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation-led company that is the largest marketing, data, and fundraising company in North America, serving the purpose-driven industry with clients across education, association, political, and commercial sectors.

Check out www.WeAreMoore.com for more information.

Your Impact:

• Initiate and complete the required day-to-day responsibilities necessaryefficiently supportassigned client account(s) ensuring attention to the detailed requirements of the account and meeting commitments asrequired.
• Oversee the direction, coordination, implementation, and completion of all assigned client projects, ensuring that projects are delivered on time.
• Work with team to develop and maintain detailed project timelines and schedules for clients for assigned direct mail and digital accounts.
• Facilitate the overall creative and production process- including initiation, scheduling, status updates, and approval process.
• Manage and monitor changes in scope, prioritization, and schedules, and implement new or modified schedules in response.
• Manage creative and budget approval processes ensuring that all required team members have reviewed and approved projects continuously throughout the project life cycle.
• Perform data entry of client fundraising costs and segmentation, keeping client information up to date.
• Assist with weekly internal status updates for the client.
• Help to coordinate activities of off-site agencies, database suppliers, list brokers, and vendors
• Serve as a backup point of contact for issues or activities for clients as assigned.
• Conduct research on behalf of client mission and new outreach campaigns.
• Will research and report on industry trends that can be used in forecasting future direct-marketing needs.

Your Profile:

• 1-2 years of experience in a nonprofit or agency environment preferred.
• Bachelor’s degree (BA or BS) or equivalent from an accredited college or university.
• Project management/ project management software experience preferred.
• Ability to work in a team environment to meet client fundraising goals.
• Attention to detail and strong organizational and time management skills are vital to success in this position.
• In-depth understanding of process, workflow, and project management best practices.
• Ability to handle multiple projects; a resourceful self-starter who can take initiative to learn direct response marketing and the assigned client account details.
• Ability to adapt to change and prioritize constantly shifting opportunities.