Account Manager

Moore; Lanham (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive healthcare

Paid holidays

Generous paid time off

Job summary

A leading marketing and fundraising company is seeking an Account Manager to work closely with clients and oversee campaign execution. The ideal candidate will have a Bachelor's degree, 3-5 years of project management experience, and excellent communication skills. Responsibilities include supporting Account Executives, managing client communications, and assisting with campaign setups. This position requires proficiency with data and various CRM systems, alongside a friendly, customer-service oriented attitude.

Qualifications

• 3-5 years of project management experience.
• Excellent project management skills.
• Comfort working with data.
• Ability to manage multiple complex projects.
• Detail-oriented with strong comunication skills.

Responsibilities

• Support Account Executives and provide high-quality service to clients.
• Facilitate client communications and track action items.
• Assist with campaign setup and management.
• Oversee client call center activities and draft memos.
• Review performance metrics and provide quality control assistance.

Skills

Project management skills

Data handling

Communication skills

Interpersonal skills

Customer service orientation

Education

Bachelor's Degree in marketing, business or communications

Tools

Microsoft Word

PowerPoint

Excel

CRM systems

Google Analytics

Job description

Position Overview

We are looking for an Account Manager to join our team. Account Managers work closely with senior members of our team, as well as clients and partners, to execute Moore Media campaigns with a focus on recruiting monthly donors.

Moore is a data‑driven constituent experience management (CXM) company achieving accelerated growth for clients through integrated supporter experiences across all platforms, channels, and devices. We are an innovation‑led company that is the largest data, media, and marketing company in North America, serving the purpose‑driven industry with clients across education, association, political, and commercial sectors.

Moore Media & Digital, a division of Moore, works to build donor surround sound with video, audio, and other digital messages. Part of this is through addressable media, where you know who the person is you are targeting. This includes programmatic video, CTV, programmatic display, email, texting, and some social ads. And part of this is through non‑addressable media like DRTV, traditional radio advertising, and other digital services like website design.

Your Impact

• Supports and works closely with Account Executives, Senior Account Executives, and other client‑facing staff to provide high‑quality service to nonprofit Moore Media & Digital clients.
• Facilitates client and team communications through coordinating Moore Media & Digital program meetings (both internal and external), preparing and circulating agendas and meeting notes, and tracking action/follow‑up items with the relevant parties to ensure completion in a timely manner.
• Assists with maintaining or coordinating the initial setup of the following components of a Moore Media & Digital campaign: data flow and feeds, digital integration and support, call center management, fulfillment, program integration, and downstream communication/lapsed reactivation strategies.
• Contributes to the oversight of Moore Media & Digital client call center activities, which may include call monitoring, helping to develop call center training materials, calibration calls with call center and client participation, and drafting call center memos and recommendations for Moore Media & Digital inbound clients.
• Reviews and provides QC assistance all program performance metrics including regular KPI reports, retention reports and analyses, benchmark analyses, ongoing testing to optimize results, and Google Analytics traffic and conversion reports.
• Tracks budgets and invoicing to ensure accuracy and timely billing.
• Performs other duties as required.

Your Profile

• Bachelor's Degree in marketing, business or communications focus preferred.
• 3‑5 years of project management experience.
• Excellent project management skills.
• Ability to manage multiple complex projects with multiple stakeholders.
• Resourceful self‑starter who can take initiative and drive projects forward, with solid follow‑through skills.
• Comfort working with data.
• Ability to adapt to changing priorities.
• Experience working in or demonstrated personal commitment to the nonprofit industry.
• Proficiency with Microsoft Word, PowerPoint, and Excel.
• Experience with Constituent Relationship Management (CRM) systems like Luminate.
• Detail‑oriented.
• Interpersonal skills to develop professional working relationships with clients, vendors, sister companies and internal teams.
• Friendly, customer‑service oriented attitude.
• Commitment to delivering error‑free work.
• Strong verbal and written communications skills.
• Experience with Constituent Relationship Management (CRM) systems like Luminate Online, EveryAction, Salsa, etc. a plus.
• Google Analytics experience a plus.
• Familiarity with direct response fundraising strategy and tactics a plus.

How We’ll Support You

• Join the largest marketing and fundraising company in North America, serving the nonprofit industry, where we prioritize innovation and professional growth. Collaborate with industry subject matter experts with over 5,000 employees across the enterprise.
• To help you stay energized, engaged, and inspired, we offer a wide range of benefits, including comprehensive healthcare, paid holidays and generous paid time off so you can have the time and space to recharge and pursue your other passions and be with the people you care about.
• Moore is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.