Account Coordinator

Socket.dev; Hagerstown (MD); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical benefits

Dental

Vision

Life insurance

Disability insurance

401k with company match

Job summary

Socket.dev in Hagerstown, MD is seeking an Account Coordinator to accurately enter customer orders and provide timely communication with customers and HUB team members.

The role also acts as a backup for the Account Specialist, supports inventory management, and ensures on-time delivery by coordinating with Sales and Production.

Daily duties include updating Printflow Web, reviewing orders for accuracy, and handling day-to-day operations with professionalism.

Qualifications

• Must have a high school diploma or GED.
• Previous Customer Service experience is required.
• Previous experience working in the printing industry is desired.

Responsibilities

• Enter customer orders and update Printflow Web daily.
• Coordinate with Account Specialist and Production Team on job status.
• Check order entry for accuracy before final check.
• Communicate with customers by email or phone while Account Specialist is out.
• Support inventory management and gather paperwork for Non-Conformances.
• Ensure On-Time Delivery by tracking job status.

Skills

Written communications

Effective communication

Detail-oriented

Multi-tasking

Work under pressure

Office equipment

Math skills

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Job Details

Job Location: Headquarters - Hagerstown, MD, Salary Range: $18.00 - $20.00Hourly, Job Summary: The account coordinator position is responsible for accurately entering customer orders and providing timely and accurate communication with customers and HUB team members. The account coordinator will also perform a backup role for the Account Specialist during their absence.

Duties/ Responsibilities

• Responsible for keeping “Printflow Web” updated on a daily basis
• Works with Account Specialist and Production Team on job status throughout the plant including projects that are not following course.
• Responsible for order entry of all jobs for your team and looping in Sales as needed.
• Responsible for checking their own order entry work for accuracy before passing it to the Account Specialist for a final check
• Attending meetings as needed to support Account Specialist and Sales.
• Assist Account Specialist with inventory management (email, reports, phone calls, etc.)
• Responsible for gathering appropriate paperwork for internal/external Non-Conformances
• Works with team to follow up on job status throughout the process and ensure OTD (On time Delivery)
• Correspond with customers concerning day to day operations via email or phone, while Account Specialist is out (cc CAM on emails)
• Act as back up contact person for Internal and External customers in the absence of Account Specialist
• Participation in all HOP/OEE programs and events
• Adherence to Hub Labels safety rules and regulations, this includes wearing steel toed shoes and other PPE protection if applicable
• Support and embrace Hub Labels core values of Honor, Unite and Believe
• Hub Labels offers general benefits including medical, dental, vision, life, disability, and 401k with company match.

Required Skills/Abilities

• Must have the ability to write effective communications such as memos, e-mails, and reports using standard computer software, Microsoft Office
• Effective communication with internal customers and other departments is critical
• Must be self-motivated, organized, and display strong attention to detail
• Must be able to work under pressure and meet job related deadlines
• Be able to produce a high level and quality of work with little supervision
• Must be able to multi-task efficiently and effectively daily.
• Must have the ability to operate customary office equipment (computer, printer, copier, fax machine)
• Mathematical and analytical skills are required

Education & Experience

• Must have a high school diploma or GED
• Previous Customer Service is required
• Previous experience working in the printing industry is desired

Work Environment & Physical Requirements

• While performing this job the employee is regularly required to walk, talk, and hear.
• Occasional lifting and movement of objects weighing up to 20 pounds is required.
• Occasional day trips to customer's sites or to training locations may be required.
• A significant amount of time is spent seated, working with a computer, fax, copier, and telephone.
• The work environment is that of a normal office.
• Occasional exposure to moderate levels of noise, moderate to extreme exposure to heat or cold, as well as exposure to moving equipment and other hazards.

Core Values

• H.U.B. Honor: To Serve our employees, customers, suppliers, environment, and members of our community with admiration and respect.
• Unite: To come together, collaborate and work towards a common goal.
• Believe: Always believe in yourself and others.