Account Coordinator

Hub Label; Hagerstown (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401k with company match

Job summary

Hub Label is seeking an Account Coordinator to accurately enter customer orders and maintain timely communications with customers and team members. The role supports the Account Specialist during absences and helps with inventory and non-conformance paperwork.

You will update Printflow Web daily, monitor job status with Production, and ensure on-time delivery while cc'ing CAM on customer emails. Strong MS Office skills and attention to detail are essential.

Qualifications

• High school diploma or GED required.
• Previous customer service experience is preferred.
• Experience in the printing industry is desirable.

Responsibilities

• Enter customer orders accurately for the team.
• Keep Printflow Web updated daily and track job status.
• Coordinate with Account Specialist and Production Team on progress.
• Correspond with customers via email/phone about day-to-day operations.
• Assist with inventory management and paperwork for non-conformances.
• Support Account Specialist and Sales in meetings and follow-ups.

Skills

Order entry

Communication

Microsoft Office

Attention to detail

Education

High school diploma or GED

Job description

Job Summary:The account coordinator position is responsible for accurately entering customer orders and providing timely and accurate communication with customers and HUB team members. The account coordinator will also perform a backup role for the Account Specialist during their absence.Supervisory Responsibilities:This position has no supervisory responsibilitiesDuties/ Responsibilities:Responsible for keeping “Printflow Web” updated on a daily basisWorks with Account Specialist and Production Team on job status throughout the plant including projects that are not following course.Responsible for order entry of all jobs for your team and looping in Sales as needed.Responsible for checking their own order entry work for accuracy before passing it to the Account Specialist for a final checkAttending meetings as needed to support Account Specialist and Sales.Assist Account Specialist with inventory management (email, reports, phone calls, etc.)Responsible for gathering appropriate paperwork for internal/external Non-ConformancesWorks with team to follow up on job status throughout the process and ensure OTD (On time Delivery)Correspond with customers concerning day to day operations via email or phone, while Account Specialist is out (cc CAM on emails)Act as back up contact person for Internal and External customers in the absence of Account SpecialistParticipation in all HOP/OEE programs and eventsAdherence to Hub Labels safety rules and regulations, this includes wearing steel toed shoes and other PPE protection if applicableSupport and embrace Hub Labels core values of Honor, Unite and BelieveHub Labels offers general benefits including medical, dental, vision, life, disability, and 401k with company match.Required Skills/Abilities:Must have the ability to write effective communications such as memos, e-mails, and reports using standard computer software, Microsoft OfficeEffective communication with internal customers and other departments is criticalMust be self-motivated, organized, and display strong attention to detailMust be able to work under pressure and meet job related deadlinesBe able to produce a high level and quality of work with little supervisionMust be able to multi-task efficiently and effectively daily.Must have the ability to operate customary office equipment (computer, printer, copier, fax machine)Mathematical and analytical skills are requiredEducation & Experience:Must have a high school diploma or GEDPrevious Customer Service is requiredPrevious experience working in the printing industry is desiredWork Environment & Physical Requirements:While performing this job the employee is regularly required to walk, talk, and hear.Occasional lifting and movement of objects weighing up to 20 pounds is required.Occasional day trips to customer’s sites or to training locations may be required.A significant amount of time is spent seated, working with a computer, fax, copier, and telephone.The work environment is that of a normal office. Occasional exposure to moderate levels of noise, moderate to extreme exposure to heat or cold, as well as exposure to moving equipment and other hazards.Core Values:H.U.B.Honor. Unite. Believe.Honor: To Serve our employees, customers, suppliers, environment, and members of our community with admiration and respect.Unite: To come together, collaborate and work towards a common goal.Believe: Always believe in yourself and others.ing with a computer, fax, copier, and telephone.