Account Mgr I

Tweddle Group; Hanover, Northern (York County, KY); Hybrid; USD 25,000 - 26,000; Full time

Job summary

Tweddle Group in the United States is seeking a Customer Service / Account Manager to coordinate all activities for assigned accounts and ensure high levels of satisfaction. You will enter orders, process shipments, and communicate with internal departments to resolve issues and meet client expectations.

The role requires strong organizational and problem-solving skills, plus the ability to build relationships with customers and support the sales team in identifying new opportunities.

Qualifications

• Minimum high school diploma or GED and some customer service experience.
• Minimum of 2 years’ experience in Customer Service or Account Management.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to learn a variety of computer software applications including order entry and job ticket systems.
• Proficient with Microsoft Office Suite or related software.

Responsibilities

• Achieve superior customer satisfaction and coordinate the successful execution of all jobs within each assigned account.
• Understand customer nuances and communicate with internal departments; resolve customer concerns.
• Enter orders with complete job specifications into the Technique business system.
• Process and prepare incoming mailing and shipping instructions.
• Process and route all proofs returned by customers.
• Interpret and communicate customer instructions to ensure high-quality products and services.
• Collaborate with sales to maintain good relationships and identify opportunities.
• Quote prices to customers and ensure accurate recording of costs.
• Create, distribute, and maintain reports for the customer.
• Maintain accurate records and specifications for all customers.
• Develop knowledge of products and services as printing technology changes.
• Guide customers through production workflow and recommend enhancements.
• Provide backup assistance as needed.
• Acknowledge inquiries promptly and provide resolutions.
• Provide projections of incoming work for scheduling.

Skills

Customer service

Account management

Communication skills

Organizational skills

Analytical thinking

Education

High school diploma

Associate degree

Tools

Microsoft Office

Job description

Achieve superior customer satisfaction and coordinate the successful execution of all jobs within each assigned account.

Duties and Responsibilities:

• Understand customer nuances to effectively represent them within the organization; communicate with internal departments; resolve customer concerns
• Enter orders with complete job specifications into the Technique business system.
• Process and prepare incoming mailing and shipping instructions.
• Process and route all proofs returned by customers.
• Accurately review, interpret and communicate all incoming instructions from customers to internal departments to ensure that high-quality products and services are delivered and exceed customers’ expectations.
• Collaborate with the sales force in establishing and maintaining good working relationships with customers including preparing for and occasionally attending customer visits and identifying and communicating new opportunities to Sales Rep.
• Request estimates and accurately quote prices to customer based on estimating proposal. Ensure customer prices are accurately recorded including additional costs associated with each product/service
• Create, distribute, and maintain various reports for the customer
• Establish and maintain detailed and accurate current records and specifications for all customers
• Continue to develop knowledge of all products and services as printing technology changes with market demands
• Proactively guide customers through production workflow, educate and recommend enhancements
• Provide backup assistance in the event of absence, vacation, or workload imbalance
• Acknowledge all customer inquiries immediately and respond as soon as resolution is available
• Provide accurate projections of incoming work for scheduling purposes

Additional Accountabilities:

• Follow all required safety procedures such as: PPE’s, Ergonomics, etc.
• Performs job in a manner that protects the health and safety of all employees.
• Assist with housekeeping in AM.
• Other duties as assigned

Basic Qualifications:

• Minimum high school diploma or GED along with some customer service experience. Excellent verbal and written communication skills.
• Minimum of 2 years’ experience in Customer Service or Account Management.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to act with integrity, professionalism, and confidentiality.
• Must possess a capacity and willingness to learn a variety of computer software applications including, but not limited to, order entry and job ticket systems.
• Proficient with Microsoft Office Suite or related software.

DesiredSkills and Abilities:

• Associate degree (A.A.) or equivalent from a two-year college or technical school; or six months to one year related experience and /or training; or equivalent combination of education and experience is preferred.
• Familiarity with Technique Operating System.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization’s facilities.

TravelRequirements

• Minimal travelforseminars, company meetings, etc.
• May require occasional overnight stay.

CJK Group is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or a reasonable accommodation to apply for employment, please contact the location HR Manager at 717-632-3535.

#SPA24

Position Type

Regular Full Time

Pay Range

18.00-19.00

Shift

First

KGL

KODI

Sheridan

Tweddle Group

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