Account Coordinator

US LBM Service Co; Charlotte (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

SouthEnd Exteriors, a leader in siding and roofing, seeks an Account Coordinator to support Account Managers in a busy office environment. You will handle sales-related tasks, process accounts, and assist with quotes and deliveries, contributing to customer satisfaction.

Responsibilities include responding to inquiries, entering orders, and coordinating with logistics to ensure timely deliveries. Strong communication and organizational skills are essential for success in this role.

Qualifications

• 2 years accounts receivable experience required.
• Excellent verbal and written communication skills.
• Knowledge of building supplies and construction industry helpful.
• Proficient with calculator, CRT, cash register.
• Familiarity with inventory and inventory control.

Responsibilities

• Provide support to Account Managers and assist with sales presentations.
• Respond to customer inquiries regarding product selection, orders, prices, quotations, and delivery scheduling.
• Enter work orders, returns, and service requests; file paperwork accordingly.
• Prepare estimates and price materials for quotes and orders.
• Coordinate purchase and delivery of special products and provide pricing specs.

Skills

Customer service

Account coordination

Data entry

Interpersonal skills

Communication

Attention to detail

Time management

Sales support

Education

High School Diploma or GED

Tools

Accounts receivable software

Job description

For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.

A Brief Overview

The Account Coordinator assists with customer sales and provides product support to Account Managers. This position provides sales support with a strategic focus on key customer accounts and typically works in an office environment. The Account Coordinator processes accounts payable and receivable and maintains associated records.

What you will do

• Provide support to Account Managers. Assist with sales presentations and make joint sales calls with sales representatives.
• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Prepare estimates; price material for quotes and orders; write order tickets.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Communicate customer needs to scheduler and identify rush orders for expediting; communicate delivery dates to customer and logistics team.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Maintain stock levels on the sales floor and in the stockroom.
• Records and invoices credit and cash received and prepares bank deposit.
• Assists sales personnel with quotes, order entry and inter-store transfers.
• Provides clerical support by filing, sorting and opening mail.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company's commitment to workplace safety.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 2 years accounts receivable experience required.

Skills and Abilities

• Must be proficient using calculator, CRT, cash register, and experience using computerized accounts receivable system
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Plans and Aligns - Planning and prioritizing work to meet commitments aligned with organizational goals.
• Business Insight - Applying knowledge of business and the marketplace to advance the organization’s goals.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Click Here for Information Regarding Our Benefits

SouthEnd Exteriors, a Division of US LBM Holdings, LLC, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.