Account Coordinator

US LBM; Charlotte (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

SouthEnd Exteriors is seeking an Account Coordinator to support Account Managers with sales and product support in an office setting. The role focuses on customer inquiries, order processing, and maintaining records to ensure smooth operation.

Responsibilities include accounts payable/receivable, preparing quotes, coordinating deliveries, and assisting with quotes and billing while maintaining inventory accuracy. A professional, process-driven environment is emphasized.

Qualifications

• High school diploma or GED required.
• 2 years accounts receivable experience required.
• Knowledge of building supplies or construction industry is helpful.

Responsibilities

• Provide support to Account Managers and assist with sales presentations.
• Respond to inquiries on product selection, orders, pricing, quotes, and deliveries.
• Obtain orders, enter work orders, returns, and service requests; file paperwork.
• Prepare estimates, price material for quotes, and write order tickets.
• Coordinate purchase and delivery of special products; check pricing specs.
• Maintain stock levels on the sales floor and in the stockroom.

Skills

Interpersonal skills

Written communication

Oral communication

Inventory control

Strategic mindset

Planning

Education

HS Diploma or GED

Tools

Calculator

CRT

Cash register

AR system

Job description

For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO THE RIGHT THING. We strive to provide an exceptional experience to our customers at every touch point.

A Brief Overview

The Account Coordinator assists with customer sales and provides product support to Account Managers. This position provides sales support with a strategic focus on key customer accounts and typically works in an office environment. The Account Coordinator processes accounts payable and receivable and maintains associated records.

What You Will Do

• Provide support to Account Managers. Assist with sales presentations and make joint sales calls with sales representatives.
• Respond to customer inquiries regarding product selection, placement of orders, prices and quotations, complaints, and scheduling of deliveries and installations.
• Obtain orders from customers and sales representatives; enter work order, credit return, return authorization, pick ticket, and service request; file paperwork accordingly.
• Prepare estimates; price material for quotes and orders; write order tickets.
• Coordinate purchase and delivery of special products. Obtains information on pricing specifications, uses and availability.
• Communicate customer needs to scheduler and identify rush orders for expediting; communicate delivery dates to customer and logistics team.
• Check on back orders and resolve any outstanding issues; solve billing problems and compile data for closing.
• Maintain stock levels on the sales floor and in the stockroom.
• Records and invoices credit and cash received and prepares bank deposit.
• Assists sales personnel with quotes, order entry and inter-store transfers.
• Provides clerical support by filing, sorting and opening mail.

Required For All Jobs

• Perform other duties as assigned.
• Comply with all policies and standards.
• Adheres to Company’s commitment to workplace safety.

Education Qualifications

• High School Diploma or GED required.

Experience Qualifications

• 2 years accounts receivable experience required.

Skills And Abilities

• Must be proficient using calculator, CRT, cash register, and experience using computerized accounts receivable system
• Knowledge of building supplies, applications, related equipment, and/or construction industry.
• Good interpersonal and customer relations skills and excellent oral and written communication skills.
• Should be familiar with inventory and inventory control.
• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies.
• Plans and Aligns – Planning and prioritizing work to meet commitments aligned with organizational goals.
• Business Insight – Applying knowledge of business and the marketplace to advance the organization’s goals.
• Collaborates – Building partnerships and working collaboratively with others to meet shared objectives.

SouthEnd Exteriors, a Division of US LBM Holdings, LLC, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.