Account Compliance Manager

Solera; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Solera is seeking a Compliance Analyst to analyze usage reports, detect abuse, and drive security workflows for subscription-based accounts. You will identify fraudulent activity, set account limits, and coordinate with teams to mitigate risks while communicating with legitimate customers and unauthorized users.

The role emphasizes data analysis, collaboration, and a proactive approach to prevent illegal usage.

Qualifications

• Bachelor’s degree in business, Information Technology, or a related field preferred.
• Minimum of 2 years of experience in account management, compliance, or a similar role, ideally within the software or automotive aftermarket industries.
• Proficiency in Microsoft Office Suite and CRM software is a plus.

Responsibilities

• Account Monitoring & Detection: Detect illegal and unauthorized usage on subscription-based accounts; implement limits and resets as needed.
• Account Management: Reset compromised accounts and issue new credentials; promote upselling opportunities within compliance model.
• Customer & Unauthorized User Communication: Communicate with legitimate customers to resolve issues; inform unauthorized users of violations and cease access.
• Online Monitoring & Reporting: Regularly check online marketplaces for illegal sales; collect evidence and report to authorities and legal teams.
• Collaboration & Team Support: Work with internal teams to improve abuse detection; support investigations and escalations; uncover lead opportunities.
• Documentation & Record Keeping: Maintain clear docs of interactions and resolutions; ensure compliance with policies and laws.

Skills

Detail-oriented

Strong communication

Analytical thinking

Investigations

Independent worker

Education

Bachelor’s degree in business or IT

Tools

Microsoft Office

CRM software

Job description

Job Title

Compliance Analyst

Location

Remote

Position Type

Full-time

About Us

Solera Holdings is a leading provider of software solutions for the automotive aftermarket industry. We specialize in offering innovative, subscription-based tools and services to help businesses streamline operations, enhance customer experience, and drive profitability. As we continue to grow, we are looking for a detail-oriented and proactive Account Compliance Specialist to join our team and help ensure the integrity of our subscription-based accounts.

Job Summary

The Compliance Analyst will analyze usage reports and abuse trends, identify fraudulent activity, enhance security workflows, and work with teams to mitigate risks. Key duties include data analysis, developing abuse prevention strategies. The Compliance Analyst will play a critical role in detecting, preventing, and addressing illegal and unauthorized usage of subscription-based accounts. This position involves identifying abuse patterns, setting account limits, and resetting accounts to mitigate fraud or unauthorized access. The role also requires direct communication with legitimate customers and unauthorized users, ensuring account security and resolving issues through re-contracting and upselling initiatives. The ideal candidate will possess strong communication skills, the ability to work collaboratively within a team, and proficiency in Microsoft Office products.

Key Responsibilities

• Account Monitoring & Detection: Detect and address instances of illegal and unauthorized usage on subscription-based accounts. Implement account limits and resets as necessary to maintain compliance and prevent abuse.


• Account Management: Reset compromised accounts and issue new temporary credentials to ensure customers’ access is restored securely. Promote upselling opportunities where applicable using our Compliance sales model.


• Customer & Unauthorized User Communication: Communicate effectively with legitimate customers to resolve issues and manage account status. Proactively reach out to legitimate customers and explain the situation regarding the unauthorized use. Communicate with unauthorized users to inform them of their violation and direct them to cease their access.


• Online Monitoring & Reporting: Conduct regular checks on online marketplaces and forums for illegal sales or distribution of the company's software. Collect evidence of illegal distribution and report findings to appropriate authorities, and legal teams.


• Collaboration & Team Support: Collaborate with internal teams to identify trends and refine strategies for abuse detection and prevention. Support the compliance team with ongoing investigations and report escalations. Uncover lead opportunities through resets.


• Documentation & Record Keeping: Maintain clear and accurate documentation of interactions and resolutions related to account abuse and unauthorized sales. Ensure all actions are compliant with company policies and legal requirements.

Skills & Qualifications

Education & Experience

• Bachelor’s degree in business, Information Technology, or a related field preferred


• Minimum of 2 years of experience in account management, compliance, or a similar role, ideally within the software or automotive aftermarket industries.

Technical Skills

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) is required.


• Experience using our sales of subscription management or CRM software is a plus.


• Working knowledge of the internet and basic IT/account limit setting a plus.

Communication Skills

• Strong written and verbal communication skills with the ability to articulate complex issues clearly and professionally to both customers and unauthorized users.


• Experience in conflict resolution and customer service is an advantage.

Analytical Abilities

• Detail-oriented with strong problem-solving skills.


• Ability to conduct investigations and analyze data to identify trends in illegal or unauthorized account usage.


• Monitor market trends, attend trade shows, and communicate future compliance needs to management.

Legal & Compliance Knowledge

• Understanding of basic internet security practices and compliance regulations in the software industry.


• Experience with reporting illegal online activities to authorities is a plus.

Key Competencies

• Ability to work independently and as part of a collaborative team.


• Strong attention to detail and commitment to ensuring the integrity of subscription-based services.


• Ability to manage multiple tasks and priorities in a fast-paced environment.


• Professional demeanor and discretion when dealing with sensitive customer information and compliance issues.

Why Join Us?

Be part of a fast-growing company in a dynamic and exciting industry. Work in a supportive, team-oriented environment that encourages professional growth. Competitive salary and benefits package. Opportunities for career advancement as the company continues to expand.

EQUAL OPPORTUNITY EMPLOYER

The Solera group is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Solera is the global leader in vehicle lifecycle management software-as-a-service, data, and services. Through four lines of business – vehicle claims, vehicle repairs, vehicle solutions and fleet solutions – Solera is home to many leading brands in the vehicle lifecycle ecosystem, including Identifix, Audatex, DealerSocket, Omnitracs, LoJack, Spireon, eDriving/Mentor, Explore, CAP HPI, Autodata, and others. Solera empowers its customers to succeed in the digital age by providing them with a "one-stop shop" solution that streamlines operations, offers data-driven analytics, and enhances customer engagement, which Solera believes helps customers drive sales, promote customer retention, and improve profit margins. Solera serves over 300,000 global customers and partners in 100+ countries. For more information, visit www.solera.com.