Account Care Associate: Hybrid Growth & Rewards

T-Mobile; Meridian (ID); On-site; USD 57,308,000 - 85,962,000; Full time

Benefits offered by this job

Hybrid/Onsite work schedule after 60+?

Stock grants

401(k)

Employee stock purchase plan

Paid time off

Medical/dental/vision insurance

Job summary

T-Mobile is hiring an Account Associate to join the Account Care team in the United States. You will own customer relationships, resolve inquiries, and drive value through thoughtful account management. Training is provided, with growth milestones that unlock higher pay and opportunities.

You’ll work onsite with a team that values collaboration, performance, and continuous development. Eligible benefits include stock grants, 401(k), PTO, and more as part of Total Rewards.

Qualifications

• High School Diploma/GED (Required).
• Knowledge of Windows (Word, Excel, PowerPoint preferred).
• Ability to work efficiently with multiple applications and computer screens simultaneously.

Responsibilities

• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and bring value through thoughtful account management, identifying opportunities for additional products, services, and solutions.
• Deliver exceptional customer experiences using training tools, resources, and personal expertise.
• Meet department productivity and quality standards.
• Complete training requirements to develop new skills, expand knowledge, and grow within T-Mobile.

Skills

Customer service

Problem solving

Multitasking

Education

High School Diploma/GED

Tools

Windows

Job description

T-Mobile is hiring an Account Associate to join the Account Care team in the United States. You will own customer relationships, resolve inquiries, and drive value through thoughtful account management. Training is provided, with growth milestones that unlock higher pay and opportunities.

You’ll work onsite with a team that values collaboration, performance, and continuous development. Eligible benefits include stock grants, 401(k), PTO, and more as part of Total Rewards.