Account Care Associate — Growth Path + Hybrid Start

T-Mobile; Oklahoma City (OK); On-site; USD 28,000 - 41,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

At T-Mobile, an Account Associate in the Account Care team focuses on inbound calls to own relationships, solve problems proactively, and impact outcomes. The role includes hands-on training, performance-based pay growth, and a clear path toward advancement within a collaborative environment.

Starting pay is $20 per hour with potential to reach $30 per hour in the first year, plus incentives and stock-related benefits.

Qualifications

• Onsite Position
• Knowledge of Windows (Word, Excel, PowerPoint)
• Basic email, chat, online forms proficiency
• Familiar with cloud-based tools (Google Workspace, MS Teams)

Responsibilities

• Provide proactive and timely resolutions for customer inquiries and concerns.
• Build customer loyalty and account management to identify opportunities for additional products and services.
• Deliver exceptional customer experiences using training tools and personal expertise.
• Meet productivity and quality standards and complete training to grow."

Skills

Proactive problem solving

Customer service

Communication skills

Windows applications

Education

High School Diploma/GED

Tools

Google Workspace

Microsoft Teams

Job description

At T-Mobile, an Account Associate in the Account Care team focuses on inbound calls to own relationships, solve problems proactively, and impact outcomes. The role includes hands-on training, performance-based pay growth, and a clear path toward advancement within a collaborative environment.

Starting pay is $20 per hour with potential to reach $30 per hour in the first year, plus incentives and stock-related benefits.