Account Associate - State Farm Agent Team Member

Tracie Johnson - State Farm Agent; Wilder (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Tracie Johnson - State Farm Agent is seeking an Account Associate to support daily operations and help customers achieve their insurance and financial goals. You will grow the office through thoughtful customer relations and by connecting needs with appropriate products and services.

In a small, community-focused team, you’ll handle account updates, policy changes, claims processing, and collaboration with underwriters to ensure timely issuances.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Insurance experience preferred

Job description

Benefits:

• Simple IRA


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2002 and currently lead a close-knit team of four. My State Farm career began in 1993 as a team member in another agent's office, giving me more than three decades of experience with State Farm. Faith is an important part of my life, and serving and giving back to our community has always been a priority for our agency.

We offer a Simple IRA, generous paid time off, Teledoc medical services, an annual Costco membership, and a strong commitment to work-life balance. We also pride ourselves on being a flexible workplace that understands our team members have lives and responsibilities outside of the office.

Our culture is friendly, collaborative, and supportive. We're a small team that works together and takes pride in doing things the right way. I'm looking for someone who is ethical, dependable, emotionally intelligent, and a strong communicator. If you're a problem-solver who takes pride in your work, shows up for your team, and has a genuine desire to learn and grow, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Tracie Johnson - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.


• Assist customers with policy changes and inquiries.


• Process insurance claims and follow up with customers on claim status.


• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.


• Excellent customer service and communication skills.


• Previous experience in insurance or a related field preferred.