Account Associate - State Farm Agent Team Member

Brian Lane - State Farm Agent; West Columbia (TX); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Licensing paid by agency

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Brian Lane - State Farm Agent is seeking an Account Associate to support daily operations and enhance customer success. You will help grow the office through meaningful customer relations and act as a liaison between customer needs and agency departments, promoting relevant products and services.

The role emphasizes proactive customer service, accurate data handling, and coordinating with underwriters to issue policies in a timely manner.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Insurance experience

Job description

Benefits

• Simple IRA


• Licensing paid by agency


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Opportunity for advancement


• Paid time off


• Training & development

About our Agency

I opened my agency in 2008 and currently lead a close-knit team of three. Before becoming a State Farm agent, I was a high school football coach, an experience that shaped my approach to leadership, accountability, and teamwork. I'm a proud Texas A&M graduate, married with three grown children and three grandchildren, and enjoy golfing and hunting in my free time.

Giving back is important to our agency. We're involved with Rotary and enjoy supporting our local schools, Chamber of Commerce, and other community initiatives.

Our agency offers paid time off, a Simple IRA, licensing costs paid up front, and a strong commitment to work-life balance. We believe in giving our team the support and resources they need to succeed.

Our culture values independence, accountability, and teamwork. I'm looking for someone who is self-motivated, takes ownership of their responsibilities, and can hold themselves accountable without needing constant supervision. If you're ready to work hard and grow with a supportive team, we'd love to meet you.

Role Description

As an Account Associate for Brian Lane - State Farm Agent, you are vital to our daily business operations and customers' success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Manage customer accounts and update information in the database.


• Assist customers with policy changes and inquiries.


• Process insurance claims and follow up with customers on claim status.


• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.


• Excellent customer service and communication skills.


• Previous experience in insurance or a related field preferred.