Account Associate - State Farm Agent Team Member

Jake Christensen - State Farm Agent; Boulder (CO); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Jake Christensen - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success. You will strengthen customer relations, update policy information, assist with changes, and process claims in collaboration with underwriters to ensure timely policy issuance.

This role offers a collaborative, growth-oriented environment with opportunities for advancement, paid time off, and ongoing training. A strong service mindset and initiative are highly valued.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Communication

Attention to detail

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in November 2025 and currently lead a growing team of three. Before becoming a State Farm agent, I worked as a State Farm team member, giving me firsthand experience in the business and a passion for helping others grow. I'm a Finance graduate from the University of Colorado Boulder and a Colorado native who enjoys sports, camping, the outdoors, and spending time at Red Rocks.

Our agency offers paid time off, paid holidays, your birthday off, a Simple IRA, licensing reimbursement, an Employee Assistance Program through Thrive, team outings, and professional development opportunities. We also offer performance-based promotions and are excited to create opportunities for advancement as our agency grows.

Our culture is collaborative, supportive, and built around an open-door approach. I'm looking for someone who communicates well, takes initiative, enjoys being part of a team, and is excited to grow alongside a newer agency. If you're looking for a positive environment where you can make an impact and build your career, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Jake Christensen - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.