Account Associate - State Farm Agent Team Member

Daryl Gilliam - State Farm Agent; Farmington Hills (MI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Health insurance

Opportunity for advancement

Paid time off

Training & development

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Daryl Gilliam - State Farm Agent in Farmington Hills, MI, is seeking an Account Associate to help grow our office through meaningful customer relations and by acting as a liaison between customer needs and agency departments. You will promote relevant insurance products and services to improve customers’ lives.

The role emphasizes strong customer service, organization, and teamwork within a small, community-focused agency that values work-life balance and professional growth.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Insurance experience

Job description

Benefits:

• Simple IRA
• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 1998 and currently lead a small, growing team of two. Before becoming a State Farm agent, I worked as an HR specialist and recruiter for State Farm. I also hold a degree in Finance and am proud to have my office located right in the community where we live and serve.

Being connected to our community is important to us. We're involved with the local Chamber of Commerce and enjoy participating in activities and events that allow us to build relationships with the people around us.

Our agency offers health benefits, a Simple IRA, paid time off, paid holidays, paid sick leave, licensing reimbursement, and a strong commitment to work-life balance. We also believe in investing in our team members and helping them grow personally and professionally.

Culture is everything in our office. We're customer-focused and supportive of one another both professionally and personally. I'm looking for someone who brings positive energy, has a strong work ethic, is open to growth, and genuinely wants to work hard and serve others. If you're looking to grow with a close-knit team where your contributions matter, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Daryl Gilliam - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.