Account Associate - State Farm Agent Team Member

Terrinthies; Steeleville (IL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Training & development

Bonus based on performance

Job summary

Terrinthies is seeking an Account Associate - State Farm Agent Team Member to manage customer accounts and enhance our agency's operations. The role requires excellent customer service skills and a detail-oriented mindset.

You will be responsible for processing insurance claims and liaising between customers and agency departments. The position offers a supportive work environment with a focus on growth, community involvement, and work-life balance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers.
• Coordinate with underwriters for timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Education

Previous experience in insurance or a related field

Job description

Benefits:

• Licensing paid by agency
• Dental insurance
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• Company parties

About our Agency:

I’ve been a State Farm agent for 15 years and built this agency with a focus on growth, consistency, and creating a great environment for both our team and customers. Before becoming an agent, I was a collegiate baseball player, which helped shape my competitive mindset and team-first approach.

I’m married with three kids and stay actively involved in the community through the Chamber of Commerce and coaching youth sports. Family and community are important to me, and that carries into how I lead the office.

Our agency is a growing team of five, focused on continuous improvement and getting a little better every day. We prioritize work-life balance and offer flexibility to help support both personal and professional success.

For our team, we offer PTO, group health, dental, and vision insurance, as well as a 401(k) retirement plan.

Our office culture is supportive, goal-oriented, and team-focused. We’re looking for someone who is motivated, coachable, and enjoys being part of a team that values growth, accountability, and a positive work environment.

Role Description:

As Account Associate - State Farm Agent Team Member for Terrin Thies - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.