Account Associate - State Farm Agent Team Member

Jennifer Respress - State Farm Agent; Reston (VA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Jennifer Respress - State Farm Agent in Reston, VA is seeking an Account Associate Team Member to support daily operations and customer success. You will grow the agency through meaningful customer relations and act as a liaison between customer needs and agency departments.

The role focuses on improving lives by proactively marketing relevant products and services, building trust, and delivering a positive customer experience within a collaborative team.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication

Bilingual Spanish

Job description

Benefits:

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT THE AGENCY

I’ve been with State Farm since 1996, and my career has taken me across multiple states as a military spouse supporting my husband’s 26-year career in the U.S. Air Force. Those experiences shaped how I lead today and gave me a real appreciation for what it means to relocate and start fresh. Because of that, my team is especially passionate about helping people feel supported during times of transition.

Our office is based in Fairfax County, and we serve individuals and families throughout the Northern Virginia / DMV area. We’ve built a reputation for being a reliable, approachable resource in the community, and we take pride in creating a positive experience for everyone we work with.

Before becoming an agent, I worked as a State Farm Claim Representative, which gave me a unique perspective that I still carry into leadership today. I believe in helping people understand situations clearly, staying proactive, and approaching challenges with empathy and professionalism.

The environment in our office is collaborative and supportive. I’m big on open communication, mutual respect, and helping each team member grow in their role. Whether someone is just starting out or looking to build a long‑term career, I focus on making sure they feel confident, valued, and set up for success.

Outside of the office, my family is incredibly important to me. My husband now works with the Department of Energy here in the DC area, and I’m proud of my two daughters‐one currently in medical school after graduating from George Mason University, and the other enjoying high school and spending time horseback riding.

I’m also actively involved in the community through the Greater Reston Chamber of Commerce, NFIB, and as a lifetime member and Five‑Star Society Supporter of Disabled American Veterans (DAV).

If you’re looking to be part of a team that values support, growth, and making a real impact on others, this is a place where you can build something meaningful.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Jennifer Respress - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.