Account Associate - State Farm Agent Team Member

Giovanni Serrano - State Farm Agent; Garland (TX); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Giovanni Serrano - State Farm Agent in Garland, TX is seeking an Account Associate - State Farm Agent Team Member to grow our agency through meaningful customer relationships and proactive product recommendations. You will manage customer accounts, assist with policy changes, process claims, and coordinate with underwriters to ensure timely policy issuance.

A strong work ethic and bilingual Spanish skills are preferred.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Customer service

Communication

Bilingual Spanish

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

I opened my agency in 2023 after spending five years as a State Farm team member, which gave me a strong foundation for building a high-producing, culture-driven office. We’re a family-oriented team of three that values positivity, teamwork, and creating an environment where people enjoy coming to work every day.

I graduated from UTD and outside of work I enjoy sports, spending time with my wife, child, and our two dogs, and staying involved in the community through the Garland Animal Shelter and Toys for Kids initiatives.

Our team enjoys snacks and coffee in the office, team outings and events, cabin trips to Oklahoma when goals are met, and ambassador travel opportunities. I’m looking for someone with a strong work ethic, a coachable attitude, and someone who wants to be part of a supportive, winning team culture.

ROLE DESCRIPTION

As Account Associate - State Farm Agent Team Member for Giovanni Serrano - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.
• Bilingual Spanish preferred.