Account Associate - State Farm Agent Team Member

Paul Odland - State Farm Agent; Raleigh (NC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Paul Odland - State Farm Agent is searching for an Account Associate to manage customer accounts, assist with inquiries, and process claims. This role involves building meaningful customer relations and requires strong organizational and communication skills.

The ideal candidate has some experience in insurance or related fields, with a focus on personal and professional growth. Our agency offers a supportive culture dedicated to continuous development and team collaboration.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service skills

Communication skills

Education

Experience in insurance or a related field

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 2023 and is a growing team of five led by deep industry experience. I’ve spent 32 years with State Farm, including serving as a Vice President before returning to production to build and develop a high-performing agency. Throughout my career, I’ve helped open over 400 agencies, with a strong focus on identifying and developing talent.

I hold an MBA from Duke University and am passionate about helping people grow—not just in their careers, but in all areas of life.

For our team, we offer a 401(k), reimbursement for licensing costs, and a strong focus on work-life balance.

Our office culture is centered on curiosity, problem-solving, and continuous development. We focus heavily on both professional and personal growth, helping team members build skills they can carry throughout their careers. We’re looking for someone who is a self-starter, willing to take risks, and committed to learning, someone who wants more than just a job and is ready to build a long-term career.

ROLE DESCRIPTION

As Account Associate – State Farm Agent Team Member for Paul Odland – State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.