Account Associate - State Farm Agent Team Member

Jacquline Fitzgibbon - State Farm Agent; Portland (OR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Hiring bonus

Advancement opportunity

Paid time off

Training & development

401(k)

Performance bonus

Competitive salary

Flexible schedule

Job summary

Jacquline Fitzgibbon - State Farm Agent in Portland, Oregon is looking for an Account Associate to support daily operations and help grow customer relationships. You will act as a liaison between customers and agency departments, handling policy changes, inquiries, and claims with a focus on service excellence.

You'll work in a flexible, team‑oriented environment that values integrity, reliability, and proactive outreach to customers, while training and development opportunities help you advance

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Communication skills

Customer service

Job description

Benefits:

• Hiring bonus
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2022 and currently lead a team of 11. I've been with State Farm for over 15 years, beginning my career selling life insurance door to door before achieving my goal of becoming a State Farm agent.

Community involvement is a big part of who we are. I serve on local business association boards, sponsor the local Farmers Market, and support several nonprofits and community events throughout the Portland metro area. Building relationships outside the office is just as important to me as serving our customers inside it.

Our agency offers flexible scheduling based on individual needs, eight paid holidays, 10 days of PTO each year, a 401(k), hiring bonus opportunities, and guaranteed annual pay increases beginning after your first year. We believe in recognizing our team's contributions and investing in their long-term success.

• Flexible scheduling based on individual needs
• eight paid holidays
• 10 days of PTO each year
• a 401(k)
• hiring bonus opportunities
• guaranteed annual pay increases beginning after your first year

Our culture is supportive, positive, and team-oriented. Every member of our team has been with the agency for over a year, and we've built an environment where people enjoy working together and helping one another succeed. I'm looking for someone who is positive, honest, self-motivated, and leads with integrity. If you're ready to grow with a high-performing team that truly values its people, we'd love to meet you.

ROLE DESCRIPTION:

As anAccount Associate for Jacquline Fitzgibbon - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.