Account Associate - State Farm Agent Team Member

Joe Pham - State Farm Agent; League City (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Joe Pham - State Farm Agent is seeking an Account Associate to support daily customer relations and bridge needs between customers and agency departments. This role focuses on growing the office through proactive service and product awareness.

The ideal candidate will have strong organizational skills, excellent communication, and some insurance exposure. A team-focused, self-motivated attitude is highly valued in our collaborative environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication

Insurance experience

Job description

Benefits:

• License reimbursement


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2019 and currently lead a close-knit team of three. Before becoming a State Farm agent, I worked as a Branch Manager with Bank of America. My career has always centered around helping people, and agency ownership gave me the opportunity to build a business focused on helping customers protect the people and things that matter most.

Giving back is an important part of our agency. We stay involved with local schools, adopt families during the holidays, donate Thanksgiving meals, and support veterans and other community initiatives throughout the year.

Our agency offers health benefits, life insurance, paid holidays, vacation time, licensing reimbursement, occasional team lunches, and a strong commitment to work-life balance.

Our culture is supportive, customer-focused, and built around taking ownership of your work. I'm looking for someone who is a self-starter, a strong problem-solver, and task-oriented. If you're dependable, take initiative, and enjoy finding solutions that help others, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Joe Pham - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.


• Assist customers with policy changes and inquiries.


• Process insurance claims and follow up with customers on claim status.


• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.


• Excellent customer service and communication skills.


• Previous experience in insurance or a related field preferred.