Account Associate - State Farm Agent Team Member

Ken Rowland - State Farm Agent; Pendleton (SC); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Flexible schedule

Paid time off

Health insurance allowance

Opportunity for advancement

Job summary

Ken Rowland - State Farm Agent in Pendleton, South Carolina is seeking an Account Associate to manage customer accounts and assist with policy changes. Your role will involve processing insurance claims and coordinating with underwriters, requiring strong organizational and communication skills.

Since our agency's opening in 1996, we prioritize a collaborative and growth-oriented culture. Join us as you help improve customer relations and contribute positively to our community.

Qualifications

• Previous experience in insurance or a related field preferred.
• Excellent customer service and communication skills are crucial.
• Strong organizational skills and attention to detail are necessary.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Customer service skills

Communication skills

Attention to detail

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY

Our agency opened in 1996 and has grown into a strong team of six who work together to serve our customers and community. Before opening the agency, I worked for State Farm corporate and spent time in three different regional offices, gaining valuable experience that helped shape the way I lead and support our team today.

I’m a graduate of Clemson University, where I completed both my undergraduate and master’s degrees. Being involved in the community is very important to me, and our agency stays actively connected with local schools and community initiatives.

For our team, we offer a strong commission structure for sales roles, performance-based bonuses, paid time off, a health insurance allowance, and reimbursement for licensing costs. We also place a strong emphasis on maintaining a healthy work-life balance.

Our office culture is collaborative, professional, and growth-oriented. We’re looking for someone who is bright, attentive, and resourceful—someone who can quickly learn new technologies, take initiative and ownership of their responsibilities, and help grow the agency by confidently introducing customers to State Farm products and solutions.

ROLE DESCRIPTION

As Account Associate - State Farm Agent Team Member for Ken Rowland - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.