Account Associate - State Farm Agent Team Member

Mark Kinkade - State Farm Agent; Panama City Beach (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

401(k)

Flexible schedule

Bonus based on performance

Paid time off

Job summary

Mark Kinkade - State Farm Agent is seeking an Account Associate to manage customer accounts and support daily operations. In this role, you will assist customers with policies and claims, ensuring a seamless experience.

The ideal candidate will possess exceptional organizational and communication skills, have a strong customer service orientation, and be eager to engage with the community. Join our energetic team dedicated to both customer satisfaction and community involvement.

Qualifications

• Proven experience in customer relations, preferably in insurance.
• Ability to manage multiple accounts effectively.
• A sales-minded approach with focus on results.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service skills

Strong communication skills

Attention to detail

Job description

Benefits

• License reimbursement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement

About Our Agency

Our agency opened in 2016 and has grown into a high-performing team of 11. Before becoming a State Farm agent, I worked in the investment advisory space, bringing a strong financial background and strategic mindset into the agency.

I’m a Florida native, a husband, and a father of two. Family and community are important to me, and that carries into how I lead and support our team. We are highly engaged in the community through local charities, Chambers of Commerce, and nonprofit board involvement, and we take pride in building strong relationships both inside and outside the office.

For our team, we offer group health and life insurance, a 401(k), PTO, comp time, and a strong bonus structure with monthly, quarterly, and annual earning opportunities. We also create an engaging work environment with team-building events, daily team meetings, and frequent team meals, including breakfasts and lunches.

Our office culture is energetic, positive, and accountability-driven. We’re looking for someone who can execute, is coachable, and contributes to elevating the team. Strong communication skills, a personable approach, and a positive attitude are key, along with a desire to build relationships and make an impact in both the office and the community.

Role Description

As Account Associate - State Farm Agent Team Member for Mark Kinkade - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.