Account Associate - State Farm Agent Team Member

Bj Nagle - State Farm Agent; Memphis (TN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Bj Nagle - State Farm Agent in Memphis is hiring an Account Associate to support daily operations and nurture customer relationships. You will help grow the office by connecting customers with the right products and services.

Key qualities include strong organization, excellent communication, and a customer-first mindset. The role offers a flexible schedule, opportunities for advancement, and a collaborative team environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication abilities.
• Previous experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Education

Experience in insurance

Job description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2024 and currently lead a growing team of three. Before joining State Farm, I worked in the hospitality industry, where I developed a strong foundation in customer service and building relationships. My interest in agency ownership began when a mutual friend opened his own State Farm agency, inspiring me to pursue the same path. I went through the Agent Aspirant Program and hit the ground running toward opening an agency of my own.

Outside of work, I'm a proud husband and father to one daughter. I love spending time with my family, golfing, and staying active. I also played college football, which helped shape my competitive mindset and team-oriented approach. Staying connected to our local community is important to me, and I enjoy being involved through the Chamber of Commerce and other community activities.

Our agency offers a $100 life insurance stipend, licensing reimbursement, professional development, and a strong commitment to work-life balance. We also offer opportunities to pursue the Agent Aspirant Program for those interested in following a path toward agency ownership. As a newer agency, we’re excited to provide opportunities for team members to learn, develop their skills, and grow alongside the business.

We’ve built a positive, supportive environment where teamwork and a great attitude are essential. I'm looking for someone who is hardworking, personable, and genuinely enjoys connecting with people. The right person will bring a strong work ethic, a positive mindset, and a willingness to contribute to the team's success.

ROLE DESCRIPTION:

As an Account Associate for Bj Nagle - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.