Account Associate - State Farm Agent Team Member

Steve Whitley - State Farm Agent; Knoxville (TN); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Advancement opportunities

Paid time off

Training & development

Job summary

Steve Whitley - State Farm Agent in Knoxville, TN is hiring a customer-focused professional for a sales-driven role with service duties. You will engage leads, service existing clients, and provide coverage guidance daily.

This close-knit four-person agency offers a 9:00 AM–4:30 PM schedule, about 35 hours weekly, license reimbursement, 401(k), ongoing training, and strong work-life balance. Prior insurance or sales experience is welcome but not required.

Qualifications

• Confident communicator who enjoys helping people.
• Self-motivated and coachable.
• Detail-oriented with strong follow-through.
• Professional attitude when working with customers.

Responsibilities

• Follow up with leads and contact prospective customers to support new business growth.
• Service existing clients assigned by the office (policy reviews, questions, and updates).
• Identify customer needs and recommend appropriate State Farm products.
• Provide timely, accurate information and maintain organized client records.
• Work with the team to meet performance goals while delivering excellent customer service.

Skills

Communication skills

Sales experience

Customer service

Attention to detail

Self-motivated

Tools

CRM software

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About our Agency:
Our agency opened in 2005 and is a close-knit team of four built on a strong foundation in financial services. Before becoming a State Farm agent, I worked in the financial services industry, bringing a customer-focused and solutions-driven approach to the business.

For our team, we offer a 401(k), reimbursement for licensing costs, and a strong emphasis on work-life balance. Our schedule reflects that, with a 9:00 AM-4:30 PM workday, shorter hours on Fridays, and an overall ~35-hour workweek.

We’re looking for someone who is motivated, driven, and able to take ownership of their role - someone who thrives in a low-pressure environment while still producing strong results.

Role Description:
Join our State Farm Agents office as a customer-focused professional who enjoys both sales and service. This is a sales-driven role with the added benefit of working with clients we assign you to service, so you’ll build relationships and deliver coverage guidance every day.

What You’ll Do:

• Follow up with leads and contact prospective customers to support new business growth
• Service existing clients assigned by the office (policy reviews, questions, and updates)
• Identify customer needs and recommend appropriate State Farm products
• Provide timely, accurate information and maintain organized client records
• Work with the team to meet performance goals while delivering excellent customer service

What We’re Looking For:

• Confident communicator who enjoys helping people
• Self-motivated, coachable, and results-driven
• Strong follow-through and attention to detail
• A positive attitude and professionalism when working with customers

Qualifications:

• Prior insurance or sales experience preferred but not required
• Ability to obtain/maintain required licensing
• Reliable transportation and a valid driver’s license