Account Associate - State Farm Agent Team Member

Ana Gallegos - State Farm Agent; Norridge (IL); On-site; Confidential; Full time

Benefits offered by this job

401(k)

Bonus

Health insurance

Advancement opportunities

Paid time off

Parental leave

Job summary

Ana Gallegos - State Farm Agent is seeking an Account Associate Team Member to support daily operations, grow the agency through meaningful customer relations, and serve as a liaison between customer needs and agency departments.

You will handle account maintenance, policy changes, and claims processing while collaborating with underwriters to ensure timely policy issuance, ultimately helping clients protect their futures.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication skills

Job description

Benefits

• 401(k)
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave

My team's mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams. We are located in Norridge, IL and help customers with their insurance and financial services needs, including:

• Auto insurance
• Home insurance
• Life insurance
• Retirement planning

ROLE DESCRIPTION

As Account Associate - State Farm Agent Team Member for Ana Gallegos - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.