Account Associate - State Farm Agent Team Member

Alberto Santana - State Farm Agent; Jersey City (NJ); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Simple IRA

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Alberto Santana - State Farm Agent in Jersey City, NJ is seeking an Account Associate to enhance customer relations and support daily business operations. You will manage customer accounts, assist with policy inquiries, and process claims while fostering a collaborative team environment.

Our agency values dependability and motivation, offering a supportive culture and opportunities for professional growth to those who excel. Join us to make a meaningful impact in our community while advancing your career.

Qualifications

• Experience in customer service or a related field.
• Ability to manage customer accounts and update information effectively.
• Proficiency in processing insurance claims and coordinating with underwriters.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service skills

Strong communication skills

Job description

Benefits

• Simple IRA
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency has proudly served the community for over 16 years, building a strong reputation for trust, reliability, and exceptional service. We’re a close-knit team of six who work together to support our customers and each other, creating a positive and collaborative environment.

We take pride in the work we do and the impact we have on our customers lives. Our team is committed to providing excellent service while continuing to grow both individually and as an agency.

For our team, we offer a Simple IRA, health benefits, and a strong focus on work‑life balance.

Our office culture is supportive, team‑oriented, and growth‑focused. We’re looking for someone who is dependable, motivated, and enjoys helping others—someone who wants to build a meaningful career while being part of a team that values collaboration and success.

Role Description

As Account Associate - State Farm Agent Team Member for Alberto Santana - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales‑minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.