Account Associate - State Farm Agent Team Member

Mitchell Burgess - State Farm Agent; Gainesville (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

License reimbursement

Advancement opportunities

Paid time off

Training & development

Performance bonus

Competitive salary

Flexible schedule

Job summary

Mitchell Burgess - State Farm Agent in Gainesville, FL is seeking an Account Associate to support daily office operations and help customers find the right insurance solutions. You will grow the office through accurate account management, responsive service, and proactive outreach.

The role emphasizes customer care, teamwork, and a path toward agency ownership through training and development, with licensing reimbursement and a flexible schedule.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Job description

Benefits:

• License reimbursement
• Opportunity for advancement
• Paid time off
• Training & development
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in 2022 and currently lead a team of five. Prior to entering the insurance industry, I worked in government contracting with a staffing agency. I'm originally from Maine and graduated from the University of Maine before moving to Florida in 2020. Outside of work, I'm a husband and proud dad of three daughters, and our family also includes a dog.

Giving back and staying connected locally are important to me. I'm involved with the Chamber of Commerce, mentor young people through a local program, and volunteer with Bread of the Mighty Food Bank around the holidays.

Our agency offers licensing reimbursement, maternity and paternity leave, quarterly team events, and a strong commitment to work-life balance. Paid time off increases with tenure, with the opportunity to earn up to four weeks. For team members interested in future agency ownership, we also provide training and development toward the Agent Aspirant path.

Our culture is high-energy, competitive, and focused on growth. We regularly hold office contests with incentives like cash bonuses, extra time off, and opportunities to leave early. I'm looking for someone who is motivated, goal-oriented, coachable, and eager to advance their career. Just as importantly, we want someone who genuinely enjoys helping people and being part of a team. If you're ready to learn the industry, work toward ambitious goals, and have some fun along the way, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Mitchell Burgess - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.