Account Associate - State Farm Agent Team Member

Danielleleonard; Frederick (MD); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Danielle Leonard - State Farm Agent in Maryland is seeking an Account Associate to grow the agency through meaningful customer relationships and proactive service. You will be a liaison between customers and agency departments, helping clients protect what matters most.

This role focuses on updating customer accounts, processing policy changes, handling claims, and coordinating with underwriters. A friendly, sales-minded professional with strong organizational and communication skills will

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred
• Bilingual Spanish preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Customer service

Communication

Insurance experience

Bilingual Spanish

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:

I’ve been part of the State Farm family since 1995 and opened my agency in 2007. As a graduate of Towson Universityand a lifelong Maryland resident, I take great pride in serving the community I call home. Helping local families protect what matters most and preparing them for the unexpected is something I genuinely enjoy and find incredibly rewarding.

Our agency is built on relationships, trust, and a commitment to doing what’s right for our customers. We strive to create a welcoming environment where team members can grow professionally while making a positive impact in the lives of the people we serve.

We offer a 401(k), health benefits, and a strong focus on work-life balance because we believe supporting our team is just as important as supporting our customers. We’re looking for individuals who are motivated, customer-focused, and eager to build meaningful relationships while growing their careers in a supportive and rewarding environment.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Danielle Leonard - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred
• Bilingual Spanish preferred.