Account Associate - State Farm Agent Team Member

Daryl Rivera - State Farm Agent; Bensenville (IL); On-site; USD 38,000 - 70,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Daryl Rivera - State Farm Agent is seeking an Account Associate to support daily operations and help customers find the right insurance solutions. You will nurture relationships, handle policy changes, and assist with claim processing to ensure timely responses and service quality.

The role emphasizes strong communication, teamwork, and a positive, proactive approach to helping clients grow and protect what matters most.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Communication skills

Customer service

Organizational skills

Education

Insurance license (P&C)

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency this year after spending six years working under another State Farm agent, gaining the experience and confidence needed to build my own office. I was raised in Puerto Rico and played college baseball, which helped shape my competitive spirit, adaptability, and strong work ethic. Our team currently includes two members, and we’re focused on growing thoughtfully while maintaining a positive, supportive environment.

We offer a Simple IRA, health benefits, work-life balance, and reimbursement for all licensing costs. Our office culture is light, upbeat, and consistently positive, with a strong emphasis on effort and teamwork. We’re looking for someone who is outgoing, adaptable, and brings great energy to the team - someone who fits the office culture and is excited to grow alongside a motivated, hardworking group.

ROLE DESCRIPTION:

As Account Associate - State Farm Agent Team Member for Daryl Rivera - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.