Account Associate - State Farm Agent Team Member

Alexandra Vazquez - State Farm Agent; Dover (DE); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

License reimbursement

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Alexandra Vazquez - State Farm Agent is seeking an Account Associate to support daily operations and help customers achieve their insurance goals. You will build relationships, process policy changes, and assist clients with inquiries in a friendly, detail-oriented environment.

The role emphasizes proactive outreach, accurate data management, and teamwork to grow the agency while balancing work-life commitments.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Experience in insurance or related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Organizational skills

Attention to detail

Customer service

Communication skills

Job description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2022 and currently lead a team of four. State Farm has been a big part of my life - my dad was an agent for 38 years, and I spent 15 years working in his agency before becoming an agent myself. Outside of work, I'm a proud mom of two boys and understand the importance of building a career while maintaining time for family. Our agency offers a 401(k), paid time off, paid holidays, licensing reimbursement, and a strong commitment to work-life balance. We're also open to candidates without insurance experience and are willing to invest in the right person who is eager to learn and grow. Our culture is fun and welcoming while still maintaining a professional environment. I'm looking for someone who is personable, detail-oriented, process-driven, and able to pick up new things quickly. We value team members who don't just complete the task in front of them - they look for opportunities to better serve customers, start conversations, and contribute to the agency's growth. If you're a fast learner with a customer-focused and sales-minded approach, we'd love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Alexandra Vazquez - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.