Account Associate - State Farm Agent Team Member

Hank Dorner - State Farm Agent; Denver (CO); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Performance bonus

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Job summary

Hank Dorner - State Farm Agent in Denver, CO is seeking an Account Associate to support daily operations, manage customer accounts, and assist customers with policy changes. You will serve as a liaison between customers and agency departments to grow the book of business.

The ideal candidate is organized, detail-oriented, customer-service focused, and eager to learn. We offer a flexible schedule, competitive salary, health insurance, retirement plan, and ongoing training to help you advance

Qualifications

• Experience or interest in insurance or related field preferred.
• Excellent organizational and communication abilities.
• Customer-focused with strong problem-solving skills.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Attention to detail

Customer service

Communication skills

Job description

Benefits:

• Simple IRA


• License reimbursement


• Bonus based on performance


• Competitive salary


• Flexible schedule


• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development

ABOUT OUR AGENCY:

I opened my agency in 2000 and currently lead a close-knit team of four. My entire career has been with State Farm, including experience in Claims and as an Agency Specialist before becoming an agent. I’m a graduate of the University of Utah with a degree in Economics, where I also played college football. Outside of work, I’m a proud husband and father of two daughters and an avid golfer.

Giving back is important to me, and I’ve stayed involved in the community through coaching youth football. That coaching mindset also carries into the office, where I enjoy helping people develop their skills and reach their potential.

Our agency offers health benefits, a Simple IRA retirement plan, licensing reimbursement, and a strong commitment to work-life balance. We want our team members to have the support they need to build successful, long-term careers.

Our culture is professional, supportive, and focused on growth. I’m looking for someone who is motivated, coachable, and comfortable taking initiative. The ideal team member is a self-starter who can learn the role, take ownership of their responsibilities, and become increasingly self-sufficient. If you’re driven to grow and want to be part of an established, experienced agency, we’d love to meet you.

ROLE DESCRIPTION:

As an Account Associate for Hank Dorner - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.


• Assist customers with policy changes and inquiries.


• Process insurance claims and follow up with customers on claim status.


• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.


• Excellent customer service and communication skills.


• Previous experience in insurance or a related field preferred.