Account Associate - State Farm Agent Team Member

Matt Haaga - State Farm Agent; Memphis (TN); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Training & development

401(k)

Bonus based on performance

Competitive salary

Flexible schedule

Job summary

Matt Haaga - State Farm Agent is seeking an Account Associate to support daily operations and improve customer relationships. You will act as a liaison between customers and agency departments, helping to proactively market relevant products and services.

Join a team-focused, client-centric office with opportunities for advancement, training, and a flexible schedule. This role emphasizes service excellence and teamwork in a welcoming Memphis environment.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Insurance experience preferred

Job description

Benefits:

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• 401(k)


• Bonus based on performance


• Competitive salary


• Flexible schedule

ABOUT OUR AGENCY:

I opened my agency in September of 2015 after working as a State Farm team member for another agent, which gave me a strong foundation for building a high-performing, people-focused office. I’m married, born and raised in Memphis, and hold an insurance degree from the University of Georgia. Outside of work, I’m a dedicated endurance athlete — having completed the Leadville 100 multiple times and several Ironman races — which reflects the discipline, resilience, and goal-driven mindset that shape our agency.

Our office is home to two golden retrievers who proudly serve as our unofficial mascots and add to the fun, welcoming environment. Community involvement is important to us. We volunteer with local food banks and soup kitchens, support the Salvation Army and Angel Tree program, and stay active through Saint Louis Catholic Church, youth advising, peewee football coaching, and the Rotary Club.

For our team, we offer a flex four-day workweek when goals are met, additional PTO days, free snacks and drinks, team lunches, bi-monthly team outings, stress management resources, a 401k, health benefits, paid licensing, and flexibility when needed. Our culture is close-knit, energetic, and collaborative, and we’re looking for driven, competitive, future-focused self-starters who thrive in a fun environment where hard work and teamwork go hand in hand.

ROLE DESCRIPTION:

As an Account Associate for Matt Haaga - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

RESPONSIBILITIES:

• Manage customer accounts and update information in the database.


• Assist customers with policy changes and inquiries.


• Process insurance claims and follow up with customers on claim status.


• Coordinate with underwriters to ensure timely policy issuance.

QUALIFICATIONS:

• Strong organizational skills and attention to detail.


• Excellent customer service and communication skills.


• Previous experience in insurance or a related field preferred.