Account Associate - State Farm Agent Team Member

Franklinmyles; Cleveland (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

Franklinmyles in Cleveland, Ohio is seeking an Account Associate - State Farm Agent Team Member to strengthen customer relations and aid business operations. This role offers growth in your career while contributing positively to the community.

As part of our tight-knit team, you will manage customer accounts, assist with policy changes, process claims, and ensure timely policy issuance. We're looking for someone with strong organizational skills, a good work ethic, and effective communication capabilities.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2003 and currently lead a team of seven. Before becoming an agent with State Farm, I spent 15 years as a District Supervisor for a fast food chain. I was looking for a career change that would allow me to own a business and make a greater impact - not only on customers, but on the lives and growth of my team.

I stay active in the community by sponsoring local 5K runs, supporting school events, and participating in community functions with booths and outreach. Being visible and involved locally is an important part of how we connect with the people we serve.

Our agency offers PTO, holiday pay, a Simple IRA, licensing reimbursement, and a strong focus on work-life balance. We believe in supporting our team so they can perform at a high level while still maintaining balance.

Our office culture is built around a small, tight‑knitted group that genuinely enjoys working together and is always striving to improve. I’m looking for someone who brings drive, professionalism, and integrity to the table - someone who is reliable, has a strong work ethic, and works well within a team. If you’re motivated to grow, want to contribute to a positive team environment, and are ready to help take the office to the next level, this could be a great fit for you.

Role Description

As Account Associate - State Farm Agent Team Member for Franklin Myles - State Farm Agent, you are vital to our daily business operations and customers’ success. You grow our agency through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of our customers by proactively marketing relevant products and services.

Grow your career as you better your community. As an attentive, sociable, and sales-minded professional, we are eager to have you on our team.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.