Account Associate - State Farm Agent Team Member

Tyler Johns - State Farm Agent; Conroe (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

License reimbursement

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Tyler Johns - State Farm Agent is seeking an Account Associate to support daily operations and drive customer success through proactive service and relationship building.

You will help grow the office by addressing customer needs, processing policy changes, and coordinating with underwriters to ensure timely policy issuance. The role emphasizes accountability, teamwork, and a results-driven mindset within a fast-growing agency.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Skills

Strong organizational skills

Excellent customer service

Communication skills

Insurance industry experience

Job description

Benefits

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

I opened my agency in 2025 and currently lead a growing team of four. Before becoming a State Farm agent, I spent six years as a team member, gaining valuable experience serving customers and building strong relationships. I'm originally from New Orleans, graduated from the University of New Orleans, and enjoy golfing and traveling in my free time.

Being involved in the community is important to me. I'm an active member of the Lions Club and the local Chamber of Commerce, and I enjoy building relationships with the people and businesses in the community we serve.

Our agency offers PTO, a competitive bonus and commission structure, and licensing reimbursement. As a growing agency, we're committed to rewarding hard work and creating opportunities for team members to build successful careers.

Our culture is built on accountability, growth, and teamwork. I'm looking for someone who is goal-driven, gritty, and motivated to succeed. If you're willing to work hard, take ownership of your results, and grow alongside a fast-growing agency, we'd love to meet you.

Role Description

As an Account Associate for Tyler Johns - State Farm Agent, you are vital to our daily business operations and customers’ success. You help grow our office through meaningful customer relations and acting as a liaison between customer needs and agency departments. You improve the lives of customers by proactively marketing relevant products and services.

Responsibilities

• Manage customer accounts and update information in the database.
• Assist customers with policy changes and inquiries.
• Process insurance claims and follow up with customers on claim status.
• Coordinate with underwriters to ensure timely policy issuance.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.
• Previous experience in insurance or a related field preferred.